Taylor Thibodeau Email & Phone Number

With over 13 years of experience in Customer Success, Account Management, Sales, and Team Leadership, I am passionate about helping organizations build and scale customer success programs that drive results. My expertise spans across industries including healthcare, Security, and SaaS, where I’ve delivered tailored strategies to elevate client satisfaction, retention, and revenue. I thrive in fast-paced environments, continuously engaging clients, solving complex challenges, and ensuring teams succeed.Throughout my career, I’ve been committed to driving measurable outcomes and fostering long-term relationships with key accounts. Most recently, as Manager of Customer Success at Definitive Healthcare, I led a team of eight CSMs that consistently exceeded performance goals, achieving 106% renewal attainment on an 8-figure quota. My leadership style focuses on empowering my team through mentorship and coaching, ensuring they develop into trusted advisors who drive true value for clients. Our efforts resulted in our team being recognized as top performers and receiving the President’s Club achiever and "VIP Manager" award.I have a proven track record in building and optimizing enterprise account strategies, driving customer retention, and expanding customer relationships. My ability to leverage data-driven insights, manage executive relationships, and implement proactive customer success motions has helped me mitigate customer retention risks while driving both ARR and GRR. Whether it's leading account-based strategies, facilitating client summits, or enhancing onboarding experiences, I am focused on delivering impactful, customer-centric results.Beyond my leadership capabilities, I have deep expertise in Salesforce, ChurnZero, and other Customer Success technologies. I also have significant experience in collaborating with cross-functional teams, including Sales, Product, and Professional Services, to align customer success strategies with overall business objectives. My ability to analyze customer data and market trends allows me to inform strategic decisions and continuously improve the customer experience.What truly drives me is building robust, dynamic teams that ensuring clients receive unparalleled support and value. I pride myself on my ability to create environments where teams thrive and exceed expectations. My attention to detail, innovative spirit, and commitment to data-driven decision-making ensure that I am always pushing for excellence in both customer success and business outcomes.

Listed skills include Sales, Public Speaking, Motivational Speaking, Team Leadership, and 14 others.

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  Worcester State University

  Business/Corporate Communications