Taylor Thomas Email & Phone Number

Rome, Ga, Us

Rome, Ga, Us

● Led a top-performing team of operators in AI data training. Oversaw operator metrics and provided regular feedback on Average Handling Time (AHT) and quality scores.● Engineered a webhook application integrating Google Sheets and Slack, automating thedistribution of operator metrics, enhancing transparency andcommunication, and significantly reducing manual effort through enabling one-click metricsdistribution.● Conducted comprehensive analysis of operator metrics to… Show more ● Led a top-performing team of operators in AI data training. Oversaw operator metrics and provided regular feedback on Average Handling Time (AHT) and quality scores.● Engineered a webhook application integrating Google Sheets and Slack, automating thedistribution of operator metrics, enhancing transparency andcommunication, and significantly reducing manual effort through enabling one-click metricsdistribution.● Conducted comprehensive analysis of operator metrics to identify and mitigate abusesof time-tracking and operational processes, ensuring data integrity and operationalefficiency.● Enhanced the performance review process by providing individualized feedback andprocess explanations to under-performing operators weekly. Achieved an 85% successrate in transitioning operators back to regular production.● Executed rigorous quality checks on operator tasks to ensure compliance withestablished standards and to drive continuous performance improvement.● Played a role in training and on-boarding elite operators, fostering high levels ofperformance across the team. Show less

Asan, South Chungcheong, South Korea

Icheon, Gyeonggi, South Korea