Passionate and hardworking IT professional with a Bachelor’s degree in Information Technology and a robust portfolio of certifications, including CompTIA A+, Network+, and Security+. As a proud advocate for women in technology, dedicated to breaking barriers and inspiring the next generation to pursue STEM careers. Proven expertise in diagnosing and resolving complex system issues across hardware, software, and network environments. Proficient in Windows and Mac OS platforms, Active Directory, and Office 365, with a track record of improving operational efficiency and user satisfaction. Committed to lifelong learning, currently advancing knowledge through certifications in cybersecurity and cloud computing. Driven to leverage technical skills and innovative solutions to foster inclusive, high-performing IT ecosystems that promote diversity and collaboration.