Taylor Weber Email & Phone Number

Pittsburgh, Pa, Us

- 2023 Fiscal Q4 - AEO Real Deal Award Recipient- 4 nominations by 4 individual colleagues for the department Champion Award- Utilize tableau to analyze personal data metrics oftentimes exceeding performance benchmarks- Top performer and leads team in KPI, CSAT, and Quality Assurance- Act as a primary support contact for my direct team and clientele in daily operations (i.e. phone/calls, email contacts in Re:Amaze, chatbot)- Actively generate work-arounds and resolutions to help department function more efficiently until permanent fixes can be put into place- Mentor and train junior team members as needed- Design and create team site using Google Sites for direct and adjacent support teams to keep up to date on policy changes, product knowledge, team/company contacts, etc.- Develop team leadership mentality and act accordingly when the department is struggling to adapt- Shadow department analyst for staff reporting and service strategies- Shadow Customer Care Training Team to facilitate training classes for new and cross trained colleagues- Participated in a close knit co-mentorship program to enhance leadership skills

After feeling stuck in my professional career, yet having the resources to assist me through a transition, I took a leap of faith and left my current position in search for a new opportunity. During this time, I took care of my mental health after years of pandemic work, while job searching and building on new skills through certification courses. I bettered myself so that when moving into my next position, I can hit the ground running with a new sense of self worth, direction, and a clear mentality.

Pittsburgh, Pennsylvania, Us

Pittsburgh, Pennsylvania, Us

- Coordinate the company’s new branch setup processes.- Organize and assist in planning meetings for supervisors and head of departments.- Handle consistent monthly reporting for both direct and indirect departments. - Conduct budgeting, activity, and audits for numerous departments - Act as the first contact for operational business activity across all divisions.- Build and maintain client relationships and network between cities.

Bolingbrook, Il, Us

- Facilitated sales and built relationships with new products suppliers and outside vendors. - Completed strategic merchandise marketing and product placement to boost sales. - Conducted employee interviews and trained new company hires.- Placed in the top three of loyalty advisors and sales goals consistently.

Bachelor Of Science - Bs, Business, Management, Marketing, And Related Support Services

High School Diploma