Welcome and check-in guests in a friendly and efficient manner, demonstrate excellent customer service and phone etiquette. Be accountable for cash drawer and cash balances at the beginning and end of each shift. Was able to make correct change for guests. Manage all aspects of the reservation process. This included: processing room reservations, securing room deposit, sending confirmations, and entering room data into the computer program. I obtained knowledge on how to check room availability, housekeeping/maintenance status, ensure against overbooking, and that guests were provided an inspected room. I would know all of the room types, features, locations in the hotel, and their rates. Effectively handle all guest inquiries, requests and complaints; confirm guest needs have been met; timely alert manager on duty to any unresolved complaints. Communicate effectively with all departments including maintenance, shuttle service, and house keeping. Develop a working knowledge of local attractions, business locations, and points of interest for guests. Knowledge of all hotels services, amenities, and hours of operation. May be first point of contact during any emergency; be familiar with all emergency procedures as documented in hotel Emergency Manuals. Accurately handle all in-house accounts including guest names, room charges, methods of payment, special requests, etc.Handle services for guests including guest mail, messages, telephone calls, faxes, wake-up calls, after-hours requests (extra towels, pillows etc.) ,and general inquiries. Ensure transfer of information from shift to shift at the Front Desk. Keep adequate inventory of front desk and guest supplies available at all times. Communicate shortages as necessary. Understand operation of guest room features, i.e. HVAC units, thermostats, showers, windows, etc.

Provide customer service by being an expert on on products, animal nutrition, and Petco services. Obtain knowledge about the proper care and needs of the animals in the store and ensure the health of the live animals. I was a 'key holder' and a Leader on Duty as needed. I was accountable for ensure the health of the animals in the store according to Petco standards. This included hourly animal health checks and filling out wellness cards. My position taught me to provide quick and courteous service to all Petco guests and their pets, by determining their needs and sharing product knowledge to suggest the appropriate merchandise and services. I became familiar with all new products and services in order to be able to engage with customers regarding new product and services features and benefits. Responding to inquiries regarding products, services and pricing via the telephone. Maintain knowledge and expertise of all Partners in order to reference them as a resource as needed, to deliver an optimal the guest experience. Maintain currency of seasonal training activities, such as flea and tick periods, pet summer safety, and holiday promotions. Ensure Petco operational standards are maintained throughout the store, including picking up accidents and product off the floors. Ensure that the store is opened and / or closed as a ‘key holder’ in accordance with established policies and procedures. Supervisory Responsibility: As needed and while performing as a Leader on Duty will all partners. Provide guidance and training as needed. The majority of job duties are conducted indoors. This position requires bending, kneeling, moving merchandise and standing for long periods of time. Must be able to lift 50 lbs and pull 2000 lbs utilizing material handling equipment. Follow all safety precautions and procedures.