Taylor Wilder Email & Phone Number

Detroit, Mi, Us

• Leading remote support initiatives in troubleshooting and expert assistance for industry-leading software platforms including 3Shape Dental Manager and Unite. • Driving exceptional customer service and fostering robust client relationships via upwards of 100 daily incoming and outgoing phone calls and emails.• Identifying and addressing customer needs, delivering personalized assistance.• Investigating and resolving customer inquiries and complaints with precision.• Managing a… Show more • Leading remote support initiatives in troubleshooting and expert assistance for industry-leading software platforms including 3Shape Dental Manager and Unite. • Driving exceptional customer service and fostering robust client relationships via upwards of 100 daily incoming and outgoing phone calls and emails.• Identifying and addressing customer needs, delivering personalized assistance.• Investigating and resolving customer inquiries and complaints with precision.• Managing a comprehensive database of customer information and interactions.• Developing high-quality Standard Operating Procedures (SOPs). Show less

• Successfully handled the entry, retrieval, scheduling, shipping, and receiving of up to 200 orders daily.• Supervised cross-functional teams of 2-5 in a fast-paced work environment, demonstrating training, regulatory, and delegation skills to maximize team performance. • Played a pivotal role in weekly leadership meetings, evaluating individual performances and utilizing analytic reports to improve workplace policies and enhance overall operational efficiency. • Produced, updated,… Show more • Successfully handled the entry, retrieval, scheduling, shipping, and receiving of up to 200 orders daily.• Supervised cross-functional teams of 2-5 in a fast-paced work environment, demonstrating training, regulatory, and delegation skills to maximize team performance. • Played a pivotal role in weekly leadership meetings, evaluating individual performances and utilizing analytic reports to improve workplace policies and enhance overall operational efficiency. • Produced, updated, and distributed official DAMAS-approved reference materials and training resources.• Showcased expertise in all dental restoration manufacturing procedures. Show less

St Clair Shores, Michigan, United States

• Providing Customer Support, addressing inquiries, and resolving issues to ensure a positive shopping experience. • Retail Buying, selecting merchandise aligned with market trends and customer preferences. • Point of Sale (POS) Systems• Replenishing stock, maintaining optimal inventory levels to meet customer demand and prevent stockouts.

• Managed confidential city documents, ensuring secure and organized handling of sensitive information. • Conducted data entry and revision tasks, maintaining accuracy and completeness in record-keeping. • Coordinated interviews with prospective employees to streamline the hiring process. • Developed comprehensive employee training materials, contributing to the onboarding and continuous development of staff members.