Taylor Wright, Mba Email and Phone Number

● Assistant taught Entrepreneurship (ENTR 2500) and New Venture Consulting (ENTR 4455)● Participated in research by compiling and analyzing data● Lead field trips● Graded assignments

● Managed projects relating to customer experience● Initiated, planned, executed, managed, and closed projects● Helped forge positive and productive cross-divisional working relationships with stakeholders and sponsors.● Maintained position as top performer for 18 consecutive months● Exceeded monthly and quarterly goals by an average of 150% and closing projects on time.● Developed training manual that was disseminated division wide ● Taught replicable tactics to team members resulting in higher team targets● Decreased turnaround time for advocacy cases from 15 days to 4.3 days in first 12 months● Continually developed and implemented new methods of streamlining operations and boosting productivityProject Management. Analyze and triage client/customer interactions, advise on problem solving resolutions, provide coaching/training to employees, communication liaison between compliance and legal representatives, and the Bank.

● Engaged in member delinquency remediation resulting in a five basis point drop in percent delinquent dollar amount over my first three months● Developed strong relationships with enterprise level executivesCall on delinquent accounts, assist members in getting back on track with payments, assist Collections Manager

● Exceeded monthly and quarterly goals by 300%● Developed training techniques that consistently produced ready-for-work trainees 200% faster than prior methods● Top PerformerHandle cash and checks, provide customer care and account transactions, answer phones and help resolve member's loan and account questions, distribute and input transactions sent via mail.

● Achieved 151 sales generating $56,849 for the company● Managed client scheduling ● Managed technician route ● Quickly achieved rapport and closed sales

Answering national and international inbound calls, providing sales support to customers, resolve customer issues, assisting to place sales orders.

Cleaning carpet, responding to floods and relaying carpet, touching-up and fixing spots and wear in carpet. Required high attention to detail and customer service.