As a Senior Account Manager at CRS, I educate clients about our products and services to ensure efficient project execution. This role requires a keen eye for detail, strong analytical skills, and effective communication, contributing significantly to project efficiency and stakeholder satisfaction. My key responsibilities include:- Explain our products and services to clients and listen to their objectives to decide what product(s) will best meet their needs. - Lead online and in-person meetings to outline the processes and procedures for a successful project.- Communicate with various parties (Owners, Brokers, General Contractors, and Subcontractors) to ensure a smooth-running wrap-up program. Collaborate with each party to resolve conflicts that benefit the company and the client. - Analyze wrap-up insurance policies to ensure they meet the project-specific needs.- Review contractor insurance policies to provide adequate coverage and identify the cost of insurance associated with specific projects.- Facilitate monthly conference calls to review enrollment, contract, and compliance issues. Prepare detailed summaries and reports that educate all parties on the program's performance.- Assist in onboarding and mentoring entry-level employees, and provide clear feedback to management to make the team more successful.

As an Account Manager at CRS, I efficiently managed contractor enrollments and insurance tracking, ensuring compliance and operational excellence. This role honed my skills in project management, data accuracy, and stakeholder communication, contributing to streamlined operations and enhanced client satisfaction. My responsibilities included:- Handled contractor enrollment processes, coordinated with insurance carriers, and oversaw the distribution of enrollment packages.- Managed and verified insurance certificates, monitored expirations and renewals, and maintained communication with contractors.- Coordinated with project teams to track change orders and total contract values.- Supervised the completion process for contractors and handled final verifications and communications with carriers.- Generated regular Enrollment Status Reports and contributed to meetings to discuss updates and compliance issues.