Taylor Bloom Email & Phone Number

• Collaborated with internal teams including sales and operations to ensure seamless execution of customer requests
• Acted as a liaison between customer and internal departments, ensuring effective communication and timely resolution of any issues or concerns
• Conducted regular business reviews with customer to assess their satisfaction levels, address any challenges, and identify opportunities for expansion

- PACE (Professional Accelerated Career Experience) is a cross-rotational development program that provides exposure to diverse parts of the business and helps with leadership readiness- PACE consists of three 10-15 month rotations through assigned departments

• One Way Customer Account Manager -
• Analyzed customer data and feedback to identify trends or patterns that could provide service enhancements
• Created reports on key performance metrics such as customer service scores, lane rates, and increase potential business for the accountTransportation Manager -
• Developed strong relationships with drivers, providing guidance and support to resolve any issues or concerns
• Conducted regular meetings with drivers to provide updates on company policies/procedures/changes

• Acted as the primary point of contact for assigned account, addressing inquiries, resolving issues, and providing exceptional service
• Developed strong relationships with clients through regular communication and proactive outreach to understand their needs and identify opportunities for additional business
• Identified areas for process improvement within the account management team, leading initiatives to streamline workflows and enhance efficiency
• Resolved escalated customer complaints promptly and effectively, maintaining a high level of professionalism while finding satisfactory resolutions

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

Greater Omaha Area

• Operated and programmed embroidery machines and quickly found solutions to problems that arose
• Managed quality control on all products before they left the store to ensure they have met the companies quality standards
• Executed packaging and sorting of files to prep products for efficient customer pick up