Taylor Bloom Email & Phone Number

Papillion, Ne, Us

• Collaborated with internal teams including sales and operations to ensure seamless execution of customer requests• Acted as a liaison between customer and internal departments, ensuring effective communication and timely resolution of any issues or concerns• Conducted regular business reviews with customer to assess their satisfaction levels, address any challenges, and identify opportunities for expansion

- PACE (Professional Accelerated Career Experience) is a cross-rotational development program that provides exposure to diverse parts of the business and helps with leadership readiness- PACE consists of three 10-15 month rotations through assigned departments

One Way Customer Account Manager - • Analyzed customer data and feedback to identify trends or patterns that could provide service enhancements• Created reports on key performance metrics such as customer service scores, lane rates, and increase potential business for the accountTransportation Manager -• Developed strong relationships with drivers, providing guidance and support to resolve any issues or concerns• Conducted regular meetings with drivers to provide updates on company policies/procedures/changes

• Acted as the primary point of contact for assigned account, addressing inquiries, resolving issues, and providing exceptional service• Developed strong relationships with clients through regular communication and proactive outreach to understand their needs and identify opportunities for additional business• Identified areas for process improvement within the account management team, leading initiatives to streamline workflows and enhance efficiency• Resolved escalated customer complaints promptly and effectively, maintaining a high level of professionalism while finding satisfactory resolutions

• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items

Greater Omaha Area

• Operated and programmed embroidery machines and quickly found solutions to problems that arose• Managed quality control on all products before they left the store to ensure they have met the companies quality standards• Executed packaging and sorting of files to prep products for efficient customer pick up