Industry pioneer in helping transform hospitals into places of healthy activity and wellness management for all ages. Integrated performance services with other healthcare, academic and professional sports teams to develop evidence-based strategies from scientific research in enhancing human performance and population health. Oversaw the day to day operations relating to revenue production and membership services. Executed sound business plan while leading the team to hit KPIs on a monthly basis, building strong synergy within entire ATH staff, and driving long-term relationships with the community. Hired and developed team members passionate about the business in addition to collaborating with fellow leaders to ensure execution of revenue goals and marketing related activities. Achieved target goals in first full month of employment.

Privately-owned, long-term debt free and continuously growing Fortune 100 company widely recognized as a leader in the supermarket industry. Instrumental in helping keep company shelves stocked in their more than 1,200 store locations. Responsible for safely and accurately pulling products ordered by Publix stores while operating a fork truck and placing them onto pallets, wrapping the finished order, and preparing it to be placed on a truck for delivery.

Fortune 500 provider of business and residential Internet, TV, and phone services as well as corporate cloud services. Catalyst for transformation within the Internet communications industry. Responsible for traveling to different neighborhoods and suburbs walking door-to-door with the objective of selling services and exceeding sales goals. Persuaded and negotiated with prospects/former clients, completed paperwork, and built and cultivated relationships. Followed up to track needs and issues daily through phone calls.

Industry leader and innovator in global cruise travel and tourism and third-largest cruise line in the world. Promoted sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.Set Norwegian company record for most dials in a single day with 558 calls, including 10h8m of talk time. Increased sales 150% and achieved personal best-selling month in April 2020 amidst peak of COVID-19 Pandemic. Ranked #1 of my sales class with a 97% score on Norwegian’s rigorous four-week training program consisting of (4) core modules. Top performer on my sales team with fewest days of missed productivity, which consisted of 175 dials, 5 hours of talk time and/or 3 bookings. Maintained attendance of 98% which included working multiple weekends.

Top-rated healthcare organization (rated 95%+ in quality of patient experience and #1 in Miami area). Primary point of contact for 400+ patients/day. Entrusted with optimizing customer experience, patient safety, and quality of care on multi-specialty floor: oncology, comprehensive treatment unit (CTU), and other units.Assist large, multicultural patient population with navigating healthcare systems. Provide compassionate service and information for terminally ill or critically ill patients and their families. Patient advocate and service ambassador in fast-paced, complex, highly stressful environment. Extensive work with Spanish-speaking patients, including translation of medical terminology and concepts.Perform patient intake and all on-site patient registration functions. Update patient information in EpicCare EHR system. Reduce accounts receivable, bad debt, and collection costs by proactively collecting patient co-pays, co-insurances, deductibles, and previous outstanding balances.

First point of contact with visitors and callers. Managed mail, purchasing, and supply inventory for internal departments. Organized and distributed employee timesheets.

Provided executive administrative support to Vice President of Research, Associate Vice President, and two Research Coordinators. Coordinated scheduling, event planning, travel planning, correspondence, and reception.Organized on-site and off-site meetings, conferences, and workshops. Updated meeting information using Outlook and Academic Media Services. Helped coordinate outreach events: catering, reservations, invitations, purchasing, and logistics. Monitored crucial deadlines. Wrote and edited communications, including online staff biographies and internal documentation. Drafted emails and announcements for mass distribution. Created webpages and edited online content using WordPress. Compiled presentation materials for senior meetings. Organized and distributed weekly department newsletter. Wrote original article for newsletter: effect of technology on Emotional Intelligence in the workplace.

Analyzed, compiled, and submitted invoices and reports. Delivered results on schedule. Researched and resolved questions about specific policies, awards, and program issues.

- Food Delivery- Operating Cash Register- Food Preparation- Clean Up

- 160 hours business office work required- Prepared documents for the hospital’s Banking RFP- Analyzed results & proposal for best fit of bank to Hospital- Sent requests for W-9 from current hospital vendors- Entered information into hospital’s Accounts Payable Software

- Observe and regulate safety of pool patrons - Water chemistry testing and chemicals- Private and public lessons in American Red Cross protocol- Cash register, Selling pool passes- Facility premises maintenance and cleaning- Swim Meet set-up and PA broadcasting