Taylor S. Email and Phone Number
Taylor S. personal email
- Valid
Driven professional with background in multiple industries as a Business Analyst, Project Manager and Marketing Specialist. Experienced in areas of IT project management, analysis, customer service and operations. Dedicated to improving and maintaining team effectiveness; as well as, development.Career Highlights: Service Catalog/Portal Process Owner for WFM’s ServiceNow instance, responsible for all enhancement requests and incident management to the existing catalog and end user portal. I manage initial requirement gathering, clarification discussions, User Acceptance Testing (UAT) through to implementation of enhancements and incident solutions. Since our February 2018 implementation, I have assisted in the release/resolution of over 200+ enhancements/incidents impacting 10+ support teams and over 90K+ Team Members. These endeavors increased user experience by shortening fulfillment times and increasing reportable data previously lost in external tools. (Whole Foods Market, Inc., Senior Business Systems Analyst)Served as a Project Lead, managing multiple categories throughout efforts to streamline the company IT Service Management System migration to ServiceNow. Developed strategy in relation to project deadlines to assess current process, gathered category and application integration requirements, coordinated communication between project stakeholders and support teams. Efforts improved employee experience, decreased resolution time and increased productivity by automating manual processes. (Whole Foods Market, Inc., Business Systems Analyst)Developed production strategy for a new facility. Used 66% fewer resources as sister location to produce same volume of 150,000+ mail pieces daily. (Novitex Enterprise Solutions, Business Analyst/Operations Manager)Initiated efforts to establish vendor relations for new facility with one-month lead time. Ensured compliance requirements, logistics, maintenance and staffing were in place to meet client Service Level Agreements (SLA), audits and company needs. All necessary vendor (3 vendors total) contracts were established and functioning prior to live production. “Go Live” date and SLAs were met 80% of the time. (Novitex Enterprise Solutions, Business Analyst/Operations Manager)Established strong customer relations between several Fortune 500 clients, vendors and internal departments to successfully transition new projects, implement applications and analyze processes through standardized communication channels. (Novitex Enterprise Solutions, Business Analyst/Operations Manager)
Accenture Federal Services
View- Website:
- accenturefederal.com
- Employees:
- 9599
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Software Product And Platforms Engineering - ManagerAccenture Federal ServicesGarland, Tx, Us
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Software Product & Platforms Engineering - ManagerAccenture Federal Services Dec 2021 - PresentArlington, Va, Us
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Software Product & Platforms Engineering - Associate ManagerAccenture Federal Services Feb 2020 - Dec 2021Arlington, Va, Us
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Senior Business Systems AnalystWhole Foods Market 2018 - Feb 2020Austin, Tx, UsAnalyze the Service Desk’s effectiveness in relation to the organization’s business model while also serving as a Project Manager during infrastructure support projects. Maintain and document system functionality, processes and success. Maintain open communication lines with our business stakeholders and subject matter experts to understand any issues and needs.▪ Coordinate project team resources, gather various data sets to assist in project design, testing and process development for the implementation of SDLC, Service Desk Operations, Equipment/Software/OS refresh projects. This includes, but is not limited to the implementation of the IT Service Management system, ServiceNow (2018). ▪ Standardized team, project and collaboration meetings through the creation of consistent visual aids and the implementation meeting reminders and updates to increase overall productivity and effectiveness.▪ Created department-wide process change release schedules to provide clarity on project status expectations and to regulate quantity of projects being worked on based on quarterly budget approval. -
Business Systems AnalystWhole Foods Market Jan 2017 - Dec 2018Austin, Tx, Us
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Business Analyst/Operations ManagerNovitex Enterprise Solutions 2014 - 2016Irving, Tx, UsEvaluated operational crisis and provided solutions while managing risks. Ensured service level agreements (SLA) were met while following company policy and procedures. Streamlined processes and procedures. ▪ Established operational objectives based on current business practice and functionality. Gathered requirements and evaluations. Prepared multifarious reports, summaries, etc. to depict overall concept and develop plan to accomplish these goals. Created transparency in accurate reporting to communicate success and failures.▪ Implemented facility processes. Created automated tracking system driving down production time. Reduced manual job tracking by 50%, eliminating human error and increasing reporting accuracy.Project Analyst / Business AnalystEstablished and documented new policies and procedures based on current operational processes. Assisted management with system design and solutions, tested development outcomes, managed UAT, facilitated and coordinated promotion of new services into production based on user requirements. ▪ Composed Inventory Management System Business Requirements Document (BRD) for the IT department to develop a more cost effective, homegrown, inventory system managed internally and custom made to accommodate the business user’s needs.▪ Developed process and procedure guide based on current operational processes for overall internal understanding and future training purposes. Documentation was utilized during contract negotiations throughout company acquisition to explain responsibilities of Document Composition Team.▪ Managed resource allocation and planning for 200+ projects, enhancements and Ops support tickets resulting in continuous department improvement.Client Marketing Specialist AssistantCompiled client data to initiate direct mail campaigns. Supported development efforts and client implementation of training kits and marketing documents for various clients. -
Client Marketing Specialist AssistantAffinion Group Jul 2014 - Nov 2014Stamford, Ct, Us•Assist in compiling client data to initiate direct mail campaigns•Provide support in the development/creation of accurate direct mail marketing proofs and training kits for various clients•Utilize checklists and Q&A tools to maximize marketing material accuracy during campaign setup -
Marketing Communications Specialist, Marketing Assistant, Marketing InternCse Federal Credit Union 2012 - 2014Conceptualized marketing materials as well as design for all internal media. Coordinated events and giveaways. Analyzed and maintained Marketing Budget. Composed Marketing ROIs on campaigns for Senior Leadership. Created and maintained monthly reports, press releases & procedures. ▪ Evaluated and analyzed industry trends, delivered innovative marketing materials and campaigns to the Director of Marketing. Increased product success. ▪ Developed the groundwork for company social media including maintenance processes, employee responsibility forms and research analysis for the best platform to utilize based on the business need. Processes and procedures were written, presented and approved by C-Level management.▪ Developed loan campaigns, increasing loan volume between 5-15% over course of 10+ campaigns.▪ Coordinated location re-design and rebranding. Internal and external designs were agreed upon, bid out and implemented successfully per design schedule.▪ Decreased media costs by 20%. Vetted each media source then chose three media avenues instead of five based on consumer feedback.
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TellerIberiabank Aug 2008 - Aug 2012Lafayette, La, Us• Basic transactional duties• Assistant vault teller, included balancing/ buying and selling cash to tellers• Opened new accounts (2008-2011)• Achieved company objectives and goals by cross selling products and services via constant day to day communication• Represented the bank to customers, the public and other external sources• Cultivated customer relations• Attended numerous community events where I represented the bank and preserved relations with customers and the public• Maintained a balanced drawer and ATM
Taylor S. Education Details
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Mcneese State UniversityMass Communication/Media Studies (Pr Concentration)
Frequently Asked Questions about Taylor S.
What company does Taylor S. work for?
Taylor S. works for Accenture Federal Services
What is Taylor S.'s role at the current company?
Taylor S.'s current role is Software Product and Platforms Engineering - Manager.
What is Taylor S.'s email address?
Taylor S.'s email address is sm****@****ail.com
What schools did Taylor S. attend?
Taylor S. attended Mcneese State University.
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