Taylor S. Email & Phone Number

Garland, TX, US

Arlington, VA, US

Arlington, VA, US

Austin, TX, US

• Analyze the Service Desk’s effectiveness in relation to the organization’s business model while also serving as a Project Manager during infrastructure support projects. Maintain and document system functionality.
• Coordinate project team resources, gather various data sets to assist in project design, testing and process development for the implementation of SDLC, Service Desk Operations, Equipment/Software/OS refresh projects..
• Standardized team, project and collaboration meetings through the creation of consistent visual aids and the implementation meeting reminders and updates to increase overall productivity and effectiveness.
• Created department-wide process change release schedules to provide clarity on project status expectations and to regulate quantity of projects being worked on based on quarterly budget approval.

Austin, TX, US

Irving, TX, US

• Evaluated operational crisis and provided solutions while managing risks. Ensured service level agreements (SLA) were met while following company policy and procedures. Streamlined processes and procedures.
• Established operational objectives based on current business practice and functionality. Gathered requirements and evaluations. Prepared multifarious reports, summaries, etc. to depict overall concept and develop plan.
• Implemented facility processes. Created automated tracking system driving down production time. Reduced manual job tracking by 50%, eliminating human error and increasing reporting accuracy.Project Analyst / Business.
• Composed Inventory Management System Business Requirements Document (BRD) for the IT department to develop a more cost effective, homegrown, inventory system managed internally and custom made to accommodate the.
• Developed process and procedure guide based on current operational processes for overall internal understanding and future training purposes. Documentation was utilized during contract negotiations throughout company.
• Managed resource allocation and planning for 200+ projects, enhancements and Ops support tickets resulting in continuous department improvement.Client Marketing Specialist AssistantCompiled client data to initiate.

Stamford, CT, US

• Assist in compiling client data to initiate direct mail campaigns
• Provide support in the development/creation of accurate direct mail marketing proofs and training kits for various clients
• Utilize checklists and Q&A tools to maximize marketing material accuracy during campaign setup

• Conceptualized marketing materials as well as design for all internal media. Coordinated events and giveaways. Analyzed and maintained Marketing Budget. Composed Marketing ROIs on campaigns for Senior Leadership..
• Evaluated and analyzed industry trends, delivered innovative marketing materials and campaigns to the Director of Marketing. Increased product success.
• Developed the groundwork for company social media including maintenance processes, employee responsibility forms and research analysis for the best platform to utilize based on the business need. Processes and.
• Developed loan campaigns, increasing loan volume between 5-15% over course of 10+ campaigns.
• Coordinated location re-design and rebranding. Internal and external designs were agreed upon, bid out and implemented successfully per design schedule.
• Decreased media costs by 20%. Vetted each media source then chose three media avenues instead of five based on consumer feedback.

Lafayette, LA, US

• Basic transactional duties
• Assistant vault teller, included balancing/ buying and selling cash to tellers
• Opened new accounts (2008-2011)
• Achieved company objectives and goals by cross selling products and services via constant day to day communication
• Represented the bank to customers, the public and other external sources
• Cultivated customer relations