Taylor Bagen Email & Phone Number

Remote

• Heads operations of a busy customer service department which includes customer inquiries via phone calls, text messages, emails, and live chat; manages all logistics and communications required to remedy order issues.
• Analyzes scenarios with a business mindset, while navigating difficult conversations and establishing positive customer relationships with the brand by articulating the value of ethically, sustainably raised meat
• Utilizes extensive organizational skills to prioritize certain customer cases, while ensuring that big picture tasks are handled
• Operates across a variety of platforms to handle refunds, adjust inventory, update website pages, and analyze sales data
• Manages communication with multiple agency partners; proposes and advises on ideas for long term strategy projects

Remote

• Applied wide-ranging expertise in business development and operations to restructure and streamline the marketing and sales processes of the company
• Strategically integrated technology across multiple platforms to automate the sales pipeline and capture efficiencies
• Successfully built and initiated use of CRM, managed successful roll out and training of CRM across all teams
• Managed advertising department using Facebook Ads and Google Ads; analyzed success of campaigns and ROI
• Implemented SEO strategy, published blog content to bring in new leads, led website redesign and optimization

El Limón, Dominican Republic

• Assisted on build of the world’s largest underwater sculpture with the goal of stimulating healthy coral reef growth
• Consulted with the founders of the nonprofit on marketing strategies, social media planning, and content creation

Sharon, CT

• Played a key role in the daily responsibilities of all farm enterprises, including animal care, breeding, and herd health for pigs, poultry, and cattle
• Strategized and implemented rotational grazing plans, permaculture practices, and holistic management of soil health
• Analyzed and executed strategy for all social media platforms, email communications, website management, and point of sale materials; developed written and visual content
• Launched and managed a successful e-commerce platform using SquareSpace and GrazeCart; handled all shipping and delivery logistics for the northeast region to align with our distribution strategy for pasture raised meats
• Independently managed operations of farmers markets including customer interactions, usage of Square, set up and break down; designed and sourced all materials needed for aesthetics of stand, announcements of new.
• Led community outreach and education efforts

Bethesda, MD

• Planned and executed social media efforts, advertising campaigns, and various marketing strategies
• Nurtured relationships with hundreds of wholesale customers, analyzed KPIs to create calculated plan for growth by storeManaged company website, including promotion, customer service and all e-commerce operations
• Oversaw warehouse operations, order fulfillment and inventory management
• Responsible for hiring, scheduling, and directing of daily tasks for interns and sales team members
• Seamlessly handled all aspects of event participation including coordination of sales team, recipe development for events of 500+ attendees, creation of physical collateral and analysis of ROI and overall success.

• Yielded remarkable sales and brand awareness while operating all aspects of weekly farmers market stands
• Served as a resource for cooking tips, knowledge of seasonal produce and in-depth information about company products
• Initiated development of promotional collateral, spearheaded new projects, and improved marketing strategy

Chevy Chase, MD

• Taught horseback riding and horsemanship skills to over 30 students of all levels and ages
• Demonstrated responsibility, aptitude and organization through development of engaging, multifaceted lesson plans
• Fortified relationships with students and parents to create a successful learning environment and profitable program

Bowie, MD

• Taught environmental education to diverse groups of school children, scouts, birthday parties, adults, and those with special needs; individually traveled to program sites and executed all aspects of presentation
• Prepared, maintained, and communicated curriculum materials; helped to develop new programs
• Assisted with care of approximately 60 animals including snakes, reptiles, birds of prey, arachnids, and small mammals

College Park, MD

• Peer Mentor for the College of Agricultural and Natural Resources at the University of Maryland
• Advised and assisted peers with course selection, schedule building, general academic policy guidance, extracurricular opportunities and 4-year plan creation
• Facilitated open communication and maintained relationship between students and the Assistant Dean for Academic Programs

Long Valley, NJ

• Helped care for and train a small herd of Clydesdale horses
• Led diverse groups and educated customers on hour long trail rides
• Created and managed social media platforms, such as a successful Instagram page that attracted new customers

College Park, MD

• Analyzed Dining Services purchasing records by considering categories such as local, humane and ecologically sound; presented results and suggestions for improvement to the Sustainable Food Committee and faculty members
• Promoted and educated the UMD community about dining sustainability efforts through outreach events and social media
• Maintained a relationship with Terp Farm to source local, seasonal, and ecologically sound produce on campus

Bachelor Of Science - Bs, Animal Sciences

Animal Sciences

Completed a semester abroad at the University of Melbourne in courses specializing in Domestic Animal Science, Environmental Studies, and.

Wildlife Conservation

Completed a three-week long Wildlife Conservation Course. During this course I worked in the field with wildlife veterinarians to learn.