• Manage and develop PRA employees to ensure high quality work performance and retention of high quality employees. Specific accountabilities may vary by area of expertise.• Responsible for the management of resources and resource projections to ensure project teams are consistent with client needs, expectations and contractual expectations.• Provides leadership and implement Clinical Operations services and productivity improvements to ensure optimal utilization of billable staff.• Be a point of escalation (internal) for resolution of issues and conflicts.• Evaluates compliance of assigned Clinical Operations employees with PRA systems and processes.• Provides support with proposal development and participates in client presentations and/or bid defense meetings, as required.

• Drives and has ultimate single accountability for all aspects of clinical start-up activities at the project level to achieve successful activation of sites according to time, cost, and quality constraints.• Leads and directs regional cross-functional teams to achieve site start-up deliverables pursuant to contractual obligations, trial protocol, ICH-GCP, applicable local regulations and requirements, and SOPs while serving as primary liaison and single point of escalation.• Proactively manages study start-up project costs by performing accurate cost analysis and ensuring the resource allocations are in line with budget and are established to achieve deliverables. Prepares necessary documentation regarding potential or actual unrecoverable hours with a clear mitigation/resolution plan.• Provides study-wide root cause analysis and proactive risk identification and risk mitigation by providing timely project health reports.• Manage multiple regions within the same study and/or multiple studies.

- Implements the project start-up methodology, to include project parameters, subject recruitment months, & high-level study start-up activities/statuses, & documents the information within the Project Start-Up Plan, CTMS, and the Project Start-Up Summary- Creates, maintains, & facilitates Sponsor Approval of project documents related to study start-up, including Essential Document Templates, Essential Document Review Requirements, Country & Site Standard Investigational Product Release Forms- Prepares & presents a project-specific overview to Clinical Operations, Investigator Grant Management, & Global Regulatory Affairs staff regarding start-up deliverables, timelines, & processes- Oversees site identification & recruitment activities for all allocated countries, including liaising with other departments when additional site are needed, & escalates delays, where applicable- Oversees Local Regulatory Affairs Lead, Contracts Associate, & In-House Clinical Research Associate(s) to ensure that essential documents for allocated regions are developed, collected, reviewed, & tracked according to the processes and timelines agreed upon on the project- Collaborates with Global Regulatory Affairs Lead assigned to the project to ensure Ministry of Health, Central Independent Ethics Committee, & other central submissions are performed in line with site activation timelines- Serves as primary liaison & primary point of escalation for project start-up issues for assigned countries- Conducts meetings to ensure all relevant team members are properly trained on start-up activities & kept current on timelines, clinical activities, & contract and budget status- Uses available tools to establish site activation forecasts & ensures critical path activities are on target- Facilitates the transition of study activities and status to the Clinical Trial Manager & Clinical Research Associate(s) as sites/countries move out of start-up and into conduct

Performs investigative site recruitment/feasibility, essential document collection and review, clinical status tracking, and in-house site management activities in accordance with the Sponsor and/or PRA protocol, standard operating procedures (SOPs), ICH/GCP guidelines and all applicable regulatory requirements. At the Senior level, the IHCRA will manage and lead all activities listed above and will ensure that all activities meet Sponsor and PRA expectations and are delivered in accordance with the contract, trial protocol, ICH/GCP and applicable SOPs.

• Responsible for developing, implementing and maintaining leadership programs designed to enhance student involvement on and off campus • Serve as a liaison between the students and Directors of Leadership and Engagement

• Meet and interact with key internal and external stakeholders, including brand teams, functional areas, consultants, and outsourced call center suppliers.• Conduct bench-marking research on pharmaceutical company contact and customer service channels.• Conduct social media research in support of AZHelps, an initiative through which the IC provides customer service on Twitter.• Collect, prepare, and analyze data, and create reports and presentations, to answer key questions posed by internal stakeholders.• Analyze customer satisfaction survey data to gauge customer feedback and perceived value.conduct technical and end-user system testing to ensure technology applications are working as envisioned.• Document processes, best practices, key events, and project requirements.

• Acted as the liaison between the Hotel del Coronado and VIP guests• Assisted in the Recreation Department implementing new programs and activities for guests