Taylor Hatchett Email & Phone Number

New York, New York, United States

• Reports to Director of Utilization Management and completes daily assigned projects.
• Performs Ad-Hoc Projects and supports departmental initiates as needed.
• Telephonic interactions with physicians and representatives to acquire information or relay medical determination updates.
• Data entry if required clinical documentation as received via fax and portal submissions.
• Supporting clinical staff daily creating schedules, assigning daily tasks. Including but not limited to outbound fax requests, telephonic communications, and reporting compilation
• Creates cases within the clinical platform while adhering to policies, procedure, and defined work flows.

Boston, Massachusetts, United States

• Proven efficient phone skills metrics and averages well under pressure with high turnover call volume.
• Demonstrated the ability to de-escalate escalated calls and uses problem solving delivering quality results to health care providers.
• Able to work independently in cross functionally environments within different remote teams; Phones, Faxes, Missing Information, CGX.
• Produced target performance goals on monthly basis and able to take constructive feedback.
• Account Management with Providers access to Cohere Health portal
• Troubleshoots accounts and usernames to grant and provide access to members.

Boston, Massachusetts, United States

• Sustained at least an 80% Service Level daily.
• Managed a team of 300+ intake specialist and maintains workflow and quality per hour based off the individual’s strengths and workload.
• Lead a Service Operations team of 200+ remote intake members while maintaining attendance, aux adherence, coverage, scheduling meetings and trainings daily.
• Managed schedules and real time servicing of offline queues to ensure business needs are met daily.
• Retained confidentially and discretion while working cross functionally with remote intake support staff and supervisors.

Atlanta, Georgia, United States

Greater Atlanta Area

• Provides support in daily operations and administrative duties to the F&B and Rooms Division.
• Produce weekly payroll forecast reports and management schedules for each division.
• Review, prepare and update daily turndown variance reports maintaining Medallia for each division.
• Manages Large party reservations in Prime Meridian and Latitudes Lounge.
• Hosts weekly lobby activations for national food and beverage holidays throughout the year.

Trailhead Adventurer, Salesforce Associate

Activities and Societies: Salesforce Fundamentals, Salesforce Talent Alliance Career CohortsSelected to participate in Salesforce Talent.

Education record

Information Technology, Graduated

Mass Media Arts, Radio And Television

Activities and Societies: Lambda Pi Eta Honor Society, President

Bachelor Of Arts - Ba, Communication And Media Studies

Activities and Societies: Alpha Kappa Alpha Sorority, Incorporated.