Senior Clinical Care Coordinator
Current•Reports to Director of Utilization Management and completes daily assigned projects.•Performs Ad-Hoc Projects and supports departmental initiates as needed.•Telephonic interactions with physicians and representatives to acquire information or relay medical determination updates.• Data entry if required clinical documentation as received via fax and portal submissions.• Supporting clinical staff daily creating schedules, assigning daily tasks. Including but not limited to outbound fax requests, telephonic communications, and reporting compilation • Creates cases within the clinical platform while adhering to policies, procedure, and defined work flows.• Partners with leadership in cross training team members in all non-clinical departmental functions. For example, leading the Intake Coordinator staff the fundamentals and training process of completing faxes within a time frame and producing workflows and training meeting with the service operations team in prepare for launch.
