Learning Solutions Operations Lead responsible for operational activities focused on driving efficient team processes and procedures that enable the Learning Solutions team to execute on learning requests consistently and effectivelyManage team insights and data to monitor overall team and learning tool performanceLead Jira routines, maintain course catalog, and support Learning Dashboard and monthly/quarterly business reviews

Function in a Product Owner capacity for Corporate and Investment Banking (CIB) Intelligent Automation, including, but not limited to liaising with stakeholders to capture business requirements, develop wireframes, write user stories and acceptance criteria, participate in User Acceptance Testing (UAT) and business readiness activitiesPartner and collaborate with technology teams in an Agile development to automate business processes using automation tools such as Workflow (PowerApps, jBPM, Lightweight Workflow Services) and RPA (UiPath)Support solution design to create end to end business process automations, drive ongoing projects to ensure automation milestones are achieved in a timely manner, including troubleshooting potential blockersPresent recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business

Support Risk and Control Self-Assessment (RCSA) by partnering with business teams and front-line control teams to manage, facilitate, and develop process models at the service level to assist in understanding Wells Fargo's operational risk profile for Corporate and Investment Banking (CIB)Design and finalize process models at the service level with our stakeholders utilizing iGrafx, align lower-level business processes to the steps defined in the service model, and remediate gaps or inefficiencies identified by QAAnalyze business processes and gather missing information, update process metadata to BPM standards, address any potential process inventory gaps by defining and designing new processes, and initiate change management, as necessaryExecute project management by planning, organizing, and directing the completion of service modeling sprints for RCSA within Jira. This involves managing the Jira board, marking subtasks in progress/complete, and logging impediments, as necessary

Support the Business Process Management (BPM) program by working with multiple Lines of Businesses across Corporate and Investment Banking (CIB) to define and document business processes by utilizing Lean, Six Sigma, iGrafx, and Business Process Management and Notation (BPMN 2.0)

Support the Business Process Management (BPM) program at Wells Fargo by working with leadership to gather, manage, and maintain the Wholesale Business Process inventoryUtilize Six Sigma principals, iGrafx, Visio and Business Process Management and Notation (BPMN 2.0) to work with multiple Lines of Businesses to convert their existing processes, organize their inventory, as well as prepare for the factory Analyze data within the Wholesale process inventory and perform quality assurance to ensure all line items are in compliance with the required standards before submissionCollaborate with Process Owners (PO), Subject Matter Experts (SME), Front Line Risk Consultants (FLRC), and Enterprise Business Process Management (EBPM) team members as the Wholesale BPM point of contact to assist with publishing process models and meeting deadlines

Optimize the recruiting, onboarding, and orientation processes by working with the technology team to reduce manual activities and eliminate waste, such as manually inputting applicants into our Customer Relationship Management (CRM) toolAnalyze and improve our retention rate by increasing transparency through our job boards, screening calls, etc. to ensure our candidates know exactly what the sales job entailed, as well as including visuals on the pay structure and realistic timelines for promotions during interviewsLead and facilitate conversations with newly hired employees, senior employees, and management to determine areas of advancement and refinement within our training and orientation for new hires, as well as ongoing education Accomplish all staffing and recruiting needs by qualifying resumes, conducting interviews, onboarding new hires, as well as oversee and direct training and orientation. Other HR tasks include maintaining employee personnel files, creating employee handbooks, and assisting with payroll

Communicate with potential clients to project profitable online strategies for their marketing as well as evaluate the success of their existing account and provide actionable insights to execute paid marketing acquisition strategiesAnalyze Key Performance Indicators (KPIs) to assess and identify areas of improvement within client accounts, suggesting improvements for keyword selection, conversion tracking, audience targeting, and other areas in the platformAssist in inbound marketing activities by demonstrating expertise in various areas of paid marketing, organic optimization, and existing online content