Taylor Crose Email & Phone Number

Westville, Il, Us

Remote

Leader of four multi-year projects focused on SAP customizations and Operational Excellence Process Improvements. My daily responsibilities include timeline preparation and monitoring; multimillion dollar budgeting/forecasting for multi-year; monthly status reports for executive leaders on health of progress status; risk management for all issues/risks/decisions; executive communication to key stakeholders; change management to pursued key decision making needed on projects; cross-functional collaboration across 25+ departments needed for coordination of efforts; and creating and monitoring of project documentation. I am a liaison between twelve project groups.Key Accomplishments:️ ✔️Leader of a $13M project to create a customized billing solution within SAP, from inception through close out, while supervising a 10-person core project team and an extended team of 75.️✔️Manages a $5M multi-year financial project to create operational improvements through technical launches, change management, and process improvement through Agile and LEAN methodologies.️✔️Successfully reduced unnecessary headcount in order to save 50.3%, which was redirected to other projects for Puget Sound Energy within first year of at organization. Year two saved over 1M by streamlining resourcing and low turn over rates.

Remote

Direct Manager for eight FTE's within a consulting firm.Reporting directly into C-Level to help strategize new career paths and opportunities for Tamazari. Additionally, working with the Sales & Marketing team to spearhead new business growth opportunities, as they arise.

Remote

Strategic leader with 10 second level direct reports. Responsible for off and on shore collections remaining under 30 days and reducing aged accounts. Additionally, responsible for power bi, macros, and excel reporting analytics for client satisfaction/metric performance.Key Accomplishments: ✔️Improved efficiency, productivity, and accuracy by automating internal and external reports, including forecasts, historical comparisons, and workflow reviews for a $32M impact.✔️Reduced outstanding accounts receivable from 14 days to 8 days, representing a $52M impact, by establishing a formal escalation process and reprioritizing workloads.✔️Identified high-risk accounts with the potential to impact KPI goals and SLA commitments by creating an aging / rolling report structure to improve by $13M✔️Executed strategic upgrades to the HighRadius and SAP systems for over 30 FTEs.

Remote

Supervised three direct reports for accounts receivable collection team. Our priority was reducing the volume of >30 and >90 past due balances from suppliers. Additionally, hosted monthly executive client meetings for progress on top outstanding suppliers. Key Accomplishments:✔️Created the first tenant aging report for client business partners, leading to a $31M reduction in aged tenant accounts.✔️ Recovered $3.5M by leading collections on high-profile aged accounts.✔️ Shortened a process to produce a monthly client report by 60%, which streamlined meetings with client executives and improved customer satisfaction.

Remote

Project Manager who focused on quality and improvement of existing audit structures. During my tenure I created all reporting structures for the operational quality teams to identify trends within 10 different departments to improve training and reduce fines. Additionally, I served as a team lead to train existing staff on excel, formula creation, and process improvement.Key Accomplishments:✔️ Identified reporting data leakage that avoided $3M annual state regulatory fines and penalties.✔️ Established audit structures for the quality audit team, including reporting standards and early interventions prior to state audits.✔️ Reviewed contracts and prior audit findings to develop call center audits to identify potential violations of Centers for Medicare and Medicaid guidelines. Call center audits created identified training opportunities for call center.✔️ Established and lead the Lean Six Sigma project team. I acquired leadership buy in and approval to assembling 10 members that delivered $4M in revenue impact in the first year. Mentored three team members to secure Lean Six Sigma certifications. Project team is still prevalent at Blue Cross Government Programs.

Danville, Illinois, United States

Responsible for project scope, timelines, design mockups, user acceptance testing, systems acceptance testing, and the training of 80 users up to an executive level of SaaS workflow implementation project. Traveled to the client site to transition work from Roche to consultant firm. Configured operations for five departments across two lines of business, trained 100 FTEs, and oversaw the ramping up of the team. Additionally, in charge of data analytics for outsourced consultant work.Key Accomplishments:✔️ Leader of a six-year project to implement a SaaS product based on the Salesforce platform, defining and optimizing workflows for eight departments from inception through execution.✔️ Created and managed data analytics forecasts for five supervisors, a senior manager, and an assistant vice president to monitor KPI, DRO, and client satisfaction on various reporting intervals. ✔️ Completed a Six Sigma Green Belt project to reduce turnaround time (TAT) from three business days down to one. Project was based on VOC (voice of the customer) feedback and was a long term operational goal and reason for selecting consulting firm.

Danville, Illinois, United States

Assistant manager for insurance verification and authorization team. Daily activities included working with FTEs for account accuracy and reducing turn around time (TAT) to increase lead time. Auditor of international accounts to ensure accuracy throughout multiple site locations.Key Accomplishments:✔️Development of all operational documentation and training of staff (17 FTEs)✔️Creation and monitoring of audit structure for on and off shore sites for over 100 FTEs.✔️Developer of reporting structure to monitor progress of staff. Additionally, created trend analysis for insurance companies to help reduce call time.

Danville, Illinois, United States

Danville, Illinois, United States

Danville, Illinois, United States