Enforcing Anti-Blight efforts in the Dixwell Area for the City of New Haven

 Put together and Managed data in Microsoft Excel to list their prices and facilities Created a presentation on PowerPoint to show successes and mismanagements of another company Suggested potential next steps and improvements and gave second opinion on suggested ideas

➢ Utilized ServiceNow, 8x8 and Knowledgebase to address various client complaints and effectively resolved over 100 reports while keeping client information confidential➢ Communicated with an average of 10 clients a week to reactivate Duo Multifactor Authentication on their devices to ensure safety of their personal information➢ Suggested a list of improvements to the public Knowledgebase for more transparency in self-serve troubleshooting for clients