• Creates virtual and in-person experiences and engagements with high-quality programming that contributes to staff personal and professional growth and fosters a thriving working culture that drive toward intended goals and objectives.• Provides input and feedback on cross-functional strategic and innovation projects that drive our Talent and Operations portfolio’s Measures of Success for the fiscal year including the Staff Support Survey, Travel Booking (Egencia), and the current Gift Processing Re-design project.• Forms and manages team knowledge management practices that catalyze learning by ensuring relevant resources, insights and data are captured, codified and shared in a timely manner through various outlets including team After Action Reviews, #osoilearning Slack channel and project material archives.• Co-created system for the EVP’s regional travel schedule that operationalizes outreach, promotion, execution and follow-up for “Java with Josh “engagements including email templates, Slack polls and feedback surveys for staff participants.

- Played an integral role in executing the transformation of a 30-year old in-person summer training program into a fully-virtual program for 3,000 professionals across the nation entering their 2-year teaching commitment- Managed program systems and structures necessary to keep cohort of 40 professionals growing and engaged - Tracked learning, monitor attendance + assignment data and report findings in weekly Measures to Outcomes meetings.- Crafted clear, concise, compelling messages using sound judgement when monitoring and building community within group communication channels

• Actively build and maintain culture for Office of Strategy, Operations and Innovation in leading weekly Slack engagements, tri-weekly team calls, bi-annual in-person retreats tailored around priority areas, current happenings across the organization and informed wants from team members provided in feedback surveys and pulses. • Serves as budget tracker + buyer of the Office of Strategy, Operations & Innovation and drives forecasting windows, assists in the creation of non-personnel budgets, and manages expense reports resulting in an average 93% Corporate Card Compliance score on reports submitted since FY18. • Designed and implemented quarterly time analysis reviews that intentionally created space for data assessment, adjustments, feedback and recommendations on how the EVP manages his time, remains available to support twelve direct reports and balances mental health practices. • Enhanced EVP’s three-tier recognition system by restructuring tiers, adding stock gifts and expanding celebrations from solely birthdays and years of services to also including promotions, departures and milestones for a portfolio of 500+ staff members. • Planned and executed seamless logistics for in-person engagements for the Talent & Operations Leadership teams and Office of Strategy, Operations and Innovation- including the T&O Mission Alignment conference a week after starting on staff.

• Provide data collection and administrative support to the Board of Directors, property manager and Maintenance Supervisor of the management office of the Mirador 1200, a luxury condominium in South Beach. • Develop and maintain monitoring methods for tracking confidential information, reports, presentations and documents pertaining to 423 residential units.• Reviewed and audited all records resulting in a discovery of nine garage parking spaces that will now be reverted back to the ownership of the Association, creating an income of $180,000.• Oversaw administrative processes including invoicing, drafting proposals, reports and maintaining accurate time sheets for employees.• Orchestrated recruitment efforts for personnel including writing and placing job ads, interviewing and conducting orientations.

• Coordinated and managed calendars, expense reports, scheduling, office activities and workflow processes for all store executives. • Balanced store vaults of two buildings containing $80,000, resulting in a 2015 audit score of 98.6/100. • Assisted with all staffing of two buildings including conducting careers fairs and hiring events resulting in hiring around 500 seasonal employees for the 2014, 2015 and 2016 holiday season, achieving 103% of location goal. • Nominated by the store’s executives to be personally recognized by the corporation’s President and Chief Stores Officer that expressed rapid growth within the company, strong work ethic and commitment to keeping the customer the number one priority. • Planned and executed several employee events to promote a positive and enjoyable environment within the workplace for all associates.

- Prepared one-on-one tutoring sessions to ensure academic success.- Effectively communicated study strategies to reading coach and teacher of classroom.- Assisted teacher with filing, organizing, reporting and grading.

• Drafted and prepared contracts for all accounts • Effectively communicated to an average of 50 drivers and assistants per run with updates including traffic patterns, route changes and important medical history of passengers. • Re-organized routes for the top account resulting in an average 30-minute reduction of travel time for each driver.

• Processed standard teller transactions for customers including servicing client accounts, accepting loan payments, managing safe deposit box payments balancing cash drawers and correcting discrepancies. • Strategically controlled office and lobby display mechanisms to feature marketing initiatives. • Contributed to the branch's sales goals by recognizing sales and referral opportunities.

- Provided remarkable customer service that reflected the reputation of the Royal Palm Hotel, a 4-star resort in South Beach with 500 luxury rooms.- Directed daily placement of an average of 70 vehicles in valet.- Handled all luggage up to 100 lbs including movement to and from storage and guest rooms in coordination with bell-cart equipment.