Taylore S. Email & Phone Number

Surrey, Bc, Ca

Vancouver, British Columbia, Canada

Receive, review, and process applications for customer services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection requests, and payment processing. 2. Administer licensing and certification programs by assessing and verifying credentials, scheduling and invigilating examinations for trades-persons, and updating data to computer based systems. Provides advice on… Show more Receive, review, and process applications for customer services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection requests, and payment processing. 2. Administer licensing and certification programs by assessing and verifying credentials, scheduling and invigilating examinations for trades-persons, and updating data to computer based systems. Provides advice on license and certification requirements such as bonding, annual licensing fees, and Field Safety Representative (FSR) responsibilities. 3. Supports computer-based permitting system by informing and advising homeowners, trades persons, and contractors wishing to apply for permits or make inspection requests, either in person, by phone, or on-line. This includes basic troubleshooting and coaching users, both internal and external to the BCSA, and advising on remedies to ensure system effectiveness. 4. Provides service-oriented information to contractors; homeowners; staff within government agencies, utilities, municipalities; and the general public on legislation, regulations, policies and procedures related to programs for multiple technologies. This can include standard advice on appropriate steps to deal with an immediate hazard or emergency in response to public inquiries. 5. Provides additional administrative support to department staff such as administration of office supplies, mail processing, preparation of basic correspondence, filing, processing of accounts payable, accounts receivable, etc. (Channel 1 specific) 6. Provides off-contact support (e.g. administrative and transaction processing) for Contact Centre (Channel 2 specific) 7. Provides transaction, administration, and documentation processing specific to Certification, Licensing, Design Registration, and Operating Permits. (Channel 3 specific) Show less

Head Office- New Westminster

Receive, review, and process applications for customer services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection requests, and payment processing. 2. Administer licensing and certification programs by assessing and verifying credentials, scheduling and invigilating examinations for trades-persons, and updating data to computer based systems. Provides advice on… Show more Receive, review, and process applications for customer services in order to ensure that services are administered in accordance with required standards. This includes issuing permits for installation of equipment, scheduling of inspection requests, and payment processing. 2. Administer licensing and certification programs by assessing and verifying credentials, scheduling and invigilating examinations for trades-persons, and updating data to computer based systems. Provides advice on license and certification requirements such as bonding, annual licensing fees, and Field Safety Representative (FSR) responsibilities. 3. Supports computer-based permitting system by informing and advising homeowners, trades persons, and contractors wishing to apply for permits or make inspection requests, either in person, by phone, or on-line. This includes basic troubleshooting and coaching users, both internal and external to the BCSA, and advising on remedies to ensure system effectiveness. 4. Provides service-oriented information to contractors; homeowners; staff within government agencies, utilities, municipalities; and the general public on legislation, regulations, policies and procedures related to programs for multiple technologies. This can include standard advice on appropriate steps to deal with an immediate hazard or emergency in response to public inquiries. 5. Provides additional administrative support to department staff such as administration of office supplies, mail processing, preparation of basic correspondence, filing, processing of accounts payable, accounts receivable, etc. (Channel 1 specific) 6. Provides off-contact support (e.g. administrative and transaction processing) for Contact Centre (Channel 2 specific) 7. Provides transaction, administration, and documentation processing specific to Certification, Licensing, Design Registration, and Operating Permits. (Channel 3 specific) Show less

Vancouver, Canada Area

Customer Service Representative on accounts and related support to assisting customers with software enquiriesProcessed account billing for customers and issued refunds as requiredInteract with current and potential customers for a range of services including up-selling of additions to their current productsProcess of new customer registrations and billing enquiries. Worked in a team environment supporting other customer service reps with difficult callsSuccessfully achieved… Show more Customer Service Representative on accounts and related support to assisting customers with software enquiriesProcessed account billing for customers and issued refunds as requiredInteract with current and potential customers for a range of services including up-selling of additions to their current productsProcess of new customer registrations and billing enquiries. Worked in a team environment supporting other customer service reps with difficult callsSuccessfully achieved highest call volume handling time for three consecutive monthsUse of designated computer systems and software applications in the course of performing day-to-day tasksRespond to urgent calls and provided troubleshooting to customersEvaluated customer requirements and determined next level of response from technical support Show less

Senior Customer Service Representative on collections, disconnections, reconnections, outbound calls and payment arrangementsInteract with current and potential customers for a range of services including billing, account information, and the promotion of products and servicesProcess new customer applications, existing customer moves, and designated payment plan enrolments, changes and cancellations. Respond to requests regarding rate changes, high bills, estimated consumption… Show more Senior Customer Service Representative on collections, disconnections, reconnections, outbound calls and payment arrangementsInteract with current and potential customers for a range of services including billing, account information, and the promotion of products and servicesProcess new customer applications, existing customer moves, and designated payment plan enrolments, changes and cancellations. Respond to requests regarding rate changes, high bills, estimated consumption, field work and meter reading, privacy, energy efficiency programs, collection policies and customer choice programs. Contact customers to schedule appointments for meter exchanges and customer service field Use designated computer systems and software applications in the course of performing day-to-day tasksRespond to emergency calls, and provide and obtain information in accordance with established emergency procedures to initiate work orders for immediate action Show less

Health Unit Coordinator Program, Health/Health Care Administration/Management

Education record