As a Channel Operations Manager at Exclaimer, I play a key role in managing and optimizing Channel Partner operations, focusing on sales enablement, technical training, and Channel Led Activities. I oversee Salesforce administration, ensuring data accuracy, streamlined processes, and effective partner-related campaigns to enhance partner account management and visibility into partner health.I managed the old IMPartner portal and now collaborate with the Partner Path team to update and enhance the Partner Portal, driving the implementation of features such as self-service invoicing and consolidated billing. My role also includes developing and maintaining process documentation on Confluence, ensuring alignment and consistency across internal and partner onboarding processes.I lead weekly cross-functional meetings with the Channel Sales, Operations, and Product Management teams to discuss and track product requests, ongoing projects, and partner initiatives. My strategic focus involves developing programs for Distribution and Affiliate Partners, guiding new applicants through the onboarding process and fostering collaboration with Distribution Partners.Additionally, I address reseller concerns regarding visibility into sales and support, working to improve the partner experience through enhanced services and enablement techniques. I monitor and analyze partner performance, providing actionable insights to drive revenue growth and ensure the effective execution of Exclaimer's channel strategy.

• Partner Success: Strategically develop, plan, manage, improve, and execute partner marketing programs.• Global Partner Communications: Development of transactional and commercial communications, regular newsletters, webinars, and program updates to global reseller and distribution partners.• Company Acquisitions: Support company acquisition while providing partners with needed information to ensure smooth transitions and integrations.• Partner Resources: Manage partner resources on Salesforce and the Partner Portal.• Cross-Departmental Support: Work with cross-functional teams to ensure relevant content, campaigns, and programs are primed and ready to be delivered to the partner community including Campaign in a Box.• Partner Relations: Maintain ongoing contact with partners in joint go-to marketing strategies.• Partner Events: Assist in planning global partner events, aligning with company events including company sales kick-off and solutions summit.• Personal Success: Create and present progress and reporting for QBRs, yearly planning, etc.• Leadership: Trained and managed summer intern to assist the partner marketing team alongside another marketing department.• Partner Program Improvement: Assist in the rollout of a new partner portal and campaign central to align partners with Ivanti’s direct marketing strategy and provide them with resources, communications, and other deliverables.

• Promoted to newly formed Partner Ecosystems Operations team responsible for operationalizing and improving Infor Partner Network (IPN) processes that have the greatest impact on channel sales, channel marketing, and revenue including but not limited to contract execution, onboarding, compensation, performance, rationalization, and termination.• Channel Marketing Support: created a refresh of current MDF programming, MDF portal, development of guide, processes, and engagement by both partners and internal team members.• Channel Marketing and Channel Management Support: through the development of communications, tools and resources, webinars, presentations, and reporting.• Channel Partner Performance Metrics: Establish and measure performance criteria against corporate goals for Channel Sale Partners to rank, motivate and rationalize partners globally. Provide reporting and analysis in support of monthly calls held with regional EVPs to evaluate partner performance and create go-forward growth, correction or termination plans by partner. • Bulk Channel Partner Rationalization &Terminations: Establish and manage bulk termination process for IPN Channel Partners globally. Work with cross functional teams to ensure customers are not left behind and terminations have no negative impact to Support and Maintenance revenue. • Continuous Process Improvement: Work with multiple cross functional teams including Marketing, Sales, Finance, Customer Support, Legal, and LMO to revise and improve processes relating to Infor Partner Network practices. Create new processes, documentation, and internal associated training assets, including but not limited to MDF, Channel and Alliance Agreements, Bulk Partner Terminations, and Buy on Behalf Sales. Create new SharePoint sites for easy consumption and access to documentation.

•Contract Process & Administration: Responsible for reviewing and issuing requests for all Channel Agreements, Addendums and Terminations globally via DocuSign. Centralization reduce headcount from three to one saving in excess of 100K in operating expenses annually. •System Updates & Notification: Send notifications to cross functional resources based on Contract type, which triggered systems updates and actions for all partners.•Partner Bookings: Conduct audits of partner agreements, tier status and bookings achievement against fiscal year goals which determines the next year’s compensation.•Partner Performance Plans: Create regional reports for underperforming Channel Partners & discuss with regional leaders monthly, to determine a performance plan, different program or termination process.•Termination Process: Work with Channel Managers of each Partner to terminate underperforming Partners while ensuring active customers are not left behind and produce reporting of partner termination counts monthly.•Contracted Partner List: Maintain report on the contract terms (2 Party Gross/2 Party Net) international partners. Data includes agreement dates, subsidiaries, acquisitions, signed, current and past tier levels and market size, territory, products, restrictions to territories or products, partner and Infor Channel Manager contacts. •Training: Create and deliver remote training to global channel managers on contract requests, terminations, partner performance plans and partner bookings process, as mentioned above.•Partner Compliance and Diligence: Integrated GDPR Compliance into the new partner contract process.•One Click Addendum Request: Worked with Development team to create a one click option to submit an Addendum request to add a product or territory. Request to be sent to proper approvals needed and once all obtained, final form is received to create the Addendum, reducing workload to multiple Ops teams and Channel Managers.

•Legal Document Distribution: International Infor Partner Network Standard and Support Legal Documents, including New Agreements, Addendums, Letters of Confirmation, Letters of Termination, Letters of Standing, etc.•Record Management: reporting for all Active International Channel Partners and Terminated Channel Partners•Letter of Standing (LOS): Responsible for working with finance to conduct annual audit of partner agreements, tier status and bookings achievement against fiscal year goals which determines the next year’s compensation. Upon completion of the audit, responsible for issuing annual channel partner status letters (LOS) via DocuSign to partners detailing their bookings against targets. These letters detail a partners Tier movement based on bookings. 660 LOS were issued in FY19. •Variance Reporting and Approvals: Assisted in stream-lining the Variance Process which reduced the time taken to process and issue LOS communications.•Channel Partner CRM Account & Document Clean Up: Responsible for record and document clean-up of past and current IPN Partner CRM records and Partner folders on company shared drive for housing of legal documents for all Partners internationally.

•Letter of Standing (LOS): Assisted with issuing Letters of Standing through DocuSign once advised of Partner standing.•Partner Portal: Created log to determine current information and links to assist with needed updating and clean up. •Term Sheet: Reviewed Term Sheets submitted by Channel Managers to determine Agreement and systems accuracy.

Tax Associate III May 2013 to July 2013•Assign title and register license plates for new and replacement vehicles via access to state DMV systems •Generate monthly Affiliate Fuel and Mileage Reports while Applying Pivot Tables and V-Lookups•Accountable for processing daily package car, trailer and tractor invoices for payments•Process State by State Pre-Pass Transponder requests •Communicate with vendors regarding invoice payments and discrepancies includingFreightliner, Morgan Olson, Kentucky Trailer, Mack, Stoughton Trailers, Utilimaster•During down periods requested and took on cross departmental work learning and then assisting others in coding and applying vendor payments via the Ariba Procurement System Tax Associate II October 2011 to April 2013•Responsible for Automotive Tax Reporting including Weight Distance and Manage Mileage IRP Fleet to calculate taxes•Distributed IFTA truck stickers to appropriate districts•Proactively developed procedures that were adopted by the team to minimize vendor issuesTelecom Accounts Payable (Temp to Perm position) June 2011 – October 2011•Temporary position, which resulted in fulltime employment within Tax Department, within 5 months. •Prepare, review and import telephone invoices into QuickComm on a daily basis.•Responsible forvendor accounts including Verizon, T-Mobile, AT&T & Bell Canada•Create audit reports to illustrate payments for any misapplied fund disbursement

• Review invoices, prepare and process accounts payable while monitoring accounts to ensure payments are up to date.• Assist in resolving invoice discrepancies, and vendor file maintenance.• Follow established procedures for processing and reporting receipts, cash and checks, and prepare bank deposits.• Process weekly payroll for employees.• Enter any requested warranties to equipment vendors.• Create and keep company website up to date.

Receptionist and Executive Assistant at roam Atlanta in Alpharetta, GA.• Executive Support: manage company calendars, company liaison, gate-keeper• General Office Duties: process daily mail, faxes & overnight deliveries, order supplies, track and enter membership information, print reports, data entry, and switchboard• Communications: create and distribute monthly Newsletters and Calendar of Events• Social Media: site administration including company website, Twitter and Facebook accounts (www.roamatlanta.com, www.roamersconnect.ning.com)

• Management: managed day to day operations of a 29 person, Kerastase Professional Salon consisting of 17 commissioned and booth rental stylists, 3 front desk employees, 6 apprentices and 3 owners • Operations: implemented new branding, inventory management, product promotion and compensation strategy after attending the Strictly Business Salon Program by The Agility Group, Salon Iris Scheduling / Inventory System.• Employee Training: Co-created employee handbook and training manuals, establish class schedules, and class instruction sheets, supported monthly staff meetings• Employee Supervision: directly responsible for front desk and apprentice employees

Human Resources & Payroll:• Recruitment Assistance: employment verification, background and credit checks.• New Hire Process: create, update and maintain new hire packets, conduct new hire orientation including presentation of health, dental and life insurance options, and 401K enrollment.• Employee Records: maintain confidential HR database, update organization charts, track vacation hours and process employee expenses.• Employee Termination: complete termination paperwork, validate accrued vacation and ensure continuation of insurance through Cobra. • Payroll: establish direct deposit and execute multiple payroll runs based on hourly and commission employees.• Other: process 1099s and HIPPA certification 2004.Executive Administration: • Executive Support: take and type dictation, manage executive calendars, company liaison, gate-keeper.• General Office Duties: process daily mail, faxes, overnight deliveries, order supplies, track office inventory, print reports, data entry, and switchboard.• Travel & Expenses: arrange domestic & international travel, create itineraries, complete expense reports and track and reconcile corporate vendor expenses for car rental, air line and cell phone charges.• Other: Notary for the State of Georgia.

• Evaluating tradeshow sponsorship, coordinating booth logistics, set-up and manning trade show booth at conferences, • Maintaining price lists, evaluating customer service records for line consolidation proposals, entering sales leads into sales contact system (ACT), and distributing leads to the appropriate Channel Agent Manager• Processing new customer orders for multiple line business accounts and establishing new account records, including financial and credit verification• Setting up transfer of ownerships records within existing customer accounts • Screening calls, managing executive calendar, scheduling appointments, booking travel, and supporting employee relocation• Notarizing legal documents company wide (Notary for the State of Georgia).

Receptionist; Office Assistant – summer employment in contract department led to full time position reporting to Director of Facilities, responsible for receiving and routing calls, arranging and ordering executive lunches for company meetings and corporate visits, maintaining facility related expense reports and registering students for Witness University.Special Assignments and Overtime Projects for:• Human Resource Department – creating employee profile database, filing confidential records, creating new hire packets and distributing quarterly employee benefits information. Completed and received HIPPA certification.• Marketing – scrubbing customer and prospect database for market research and lead generation projects.• Business Consulting Services – updating customer profiles & consultant evaluations in Onyx CRM System• Latin American Sales – consolidating service contracts as part of the integration following acquisition of Eyretel