Taylor Gordon Email & Phone Number

Atlanta, GA, US

As a Channel Operations Manager at Exclaimer, I play a key role in managing and optimizing Channel Partner operations, focusing on sales enablement, technical training, and Channel Led Activities. I oversee Salesforce administration, ensuring data accuracy, streamlined processes, and effective partner-related campaigns to enhance partner account management.

Remote, Americas

• Partner Success: Strategically develop, plan, manage, improve, and execute partner marketing programs.
• Global Partner Communications: Development of transactional and commercial communications, regular newsletters, webinars, and program updates to global reseller and distribution partners.
• Company Acquisitions: Support company acquisition while providing partners with needed information to ensure smooth transitions and integrations.
• Partner Resources: Manage partner resources on Salesforce and the Partner Portal.
• Cross-Departmental Support: Work with cross-functional teams to ensure relevant content, campaigns, and programs are primed and ready to be delivered to the partner community including Campaign in a Box.
• Partner Relations: Maintain ongoing contact with partners in joint go-to marketing strategies.

• Promoted to newly formed Partner Ecosystems Operations team responsible for operationalizing and improving Infor Partner Network (IPN) processes that have the greatest impact on channel sales, channel marketing, and.
• Channel Marketing Support: created a refresh of current MDF programming, MDF portal, development of guide, processes, and engagement by both partners and internal team members.
• Channel Marketing and Channel Management Support: through the development of communications, tools and resources, webinars, presentations, and reporting.
• Channel Partner Performance Metrics: Establish and measure performance criteria against corporate goals for Channel Sale Partners to rank, motivate and rationalize partners globally. Provide reporting and analysis in.
• Bulk Channel Partner Rationalization &Terminations: Establish and manage bulk termination process for IPN Channel Partners globally. Work with cross functional teams to ensure customers are not left behind and.
• Continuous Process Improvement: Work with multiple cross functional teams including Marketing, Sales, Finance, Customer Support, Legal, and LMO to revise and improve processes relating to Infor Partner Network.

Forsyth County, Georgia, United States

• Contract Process & Administration: Responsible for reviewing and issuing requests for all Channel Agreements, Addendums and Terminations globally via DocuSign. Centralization reduce headcount from three to one saving.
• System Updates & Notification: Send notifications to cross functional resources based on Contract type, which triggered systems updates and actions for all partners.
• Partner Bookings: Conduct audits of partner agreements, tier status and bookings achievement against fiscal year goals which determines the next year’s compensation.
• Partner Performance Plans: Create regional reports for underperforming Channel Partners & discuss with regional leaders monthly, to determine a performance plan, different program or termination process.
• Termination Process: Work with Channel Managers of each Partner to terminate underperforming Partners while ensuring active customers are not left behind and produce reporting of partner termination counts monthly.
• Contracted Partner List: Maintain report on the contract terms (2 Party Gross/2 Party Net) international partners. Data includes agreement dates, subsidiaries, acquisitions, signed, current and past tier levels and.

Alpharetta, Georgia

• Legal Document Distribution: International Infor Partner Network Standard and Support Legal Documents, including New Agreements, Addendums, Letters of Confirmation, Letters of Termination, Letters of Standing, etc.
• Record Management: reporting for all Active International Channel Partners and Terminated Channel Partners
• Letter of Standing (LOS): Responsible for working with finance to conduct annual audit of partner agreements, tier status and bookings achievement against fiscal year goals which determines the next year’s.
• Variance Reporting and Approvals: Assisted in stream-lining the Variance Process which reduced the time taken to process and issue LOS communications.
• Channel Partner CRM Account & Document Clean Up: Responsible for record and document clean-up of past and current IPN Partner CRM records and Partner folders on company shared drive for housing of legal documents for.

Alpharetta, Georgia

• Letter of Standing (LOS): Assisted with issuing Letters of Standing through DocuSign once advised of Partner standing.
• Partner Portal: Created log to determine current information and links to assist with needed updating and clean up.
• Term Sheet: Reviewed Term Sheets submitted by Channel Managers to determine Agreement and systems accuracy.

Alpharetta, GA

• Tax Associate III May 2013 to July 2013
• Assign title and register license plates for new and replacement vehicles via access to state DMV systems
• Generate monthly Affiliate Fuel and Mileage Reports while Applying Pivot Tables and V-Lookups
• Accountable for processing daily package car, trailer and tractor invoices for payments
• Process State by State Pre-Pass Transponder requests
• Communicate with vendors regarding invoice payments and discrepancies includingFreightliner, Morgan Olson, Kentucky Trailer, Mack, Stoughton Trailers, Utilimaster

• Review invoices, prepare and process accounts payable while monitoring accounts to ensure payments are up to date.
• Assist in resolving invoice discrepancies, and vendor file maintenance.
• Follow established procedures for processing and reporting receipts, cash and checks, and prepare bank deposits.
• Process weekly payroll for employees.
• Enter any requested warranties to equipment vendors.
• Create and keep company website up to date.

• Receptionist and Executive Assistant at roam Atlanta in Alpharetta, GA.
• Executive Support: manage company calendars, company liaison, gate-keeper
• General Office Duties: process daily mail, faxes & overnight deliveries, order supplies, track and enter membership information, print reports, data entry, and switchboard
• Communications: create and distribute monthly Newsletters and Calendar of Events
• Social Media: site administration including company website, Twitter and Facebook accounts (www.roamatlanta.com, www.roamersconnect.ning.com)

• Management: managed day to day operations of a 29 person, Kerastase Professional Salon consisting of 17 commissioned and booth rental stylists, 3 front desk employees, 6 apprentices and 3 owners
• Operations: implemented new branding, inventory management, product promotion and compensation strategy after attending the Strictly Business Salon Program by The Agility Group, Salon Iris Scheduling / Inventory System.
• Employee Training: Co-created employee handbook and training manuals, establish class schedules, and class instruction sheets, supported monthly staff meetings
• Employee Supervision: directly responsible for front desk and apprentice employees

• Human Resources & Payroll:
• Recruitment Assistance: employment verification, background and credit checks.
• New Hire Process: create, update and maintain new hire packets, conduct new hire orientation including presentation of health, dental and life insurance options, and 401K enrollment.
• Employee Records: maintain confidential HR database, update organization charts, track vacation hours and process employee expenses.
• Employee Termination: complete termination paperwork, validate accrued vacation and ensure continuation of insurance through Cobra.
• Payroll: establish direct deposit and execute multiple payroll runs based on hourly and commission employees.

• Evaluating tradeshow sponsorship, coordinating booth logistics, set-up and manning trade show booth at conferences,
• Maintaining price lists, evaluating customer service records for line consolidation proposals, entering sales leads into sales contact system (ACT), and distributing leads to the appropriate Channel Agent Manager
• Processing new customer orders for multiple line business accounts and establishing new account records, including financial and credit verification
• Setting up transfer of ownerships records within existing customer accounts
• Screening calls, managing executive calendar, scheduling appointments, booking travel, and supporting employee relocation
• Notarizing legal documents company wide (Notary for the State of Georgia).

• Receptionist; Office Assistant – summer employment in contract department led to full time position reporting to Director of Facilities, responsible for receiving and routing calls, arranging and ordering executive.
• Human Resource Department – creating employee profile database, filing confidential records, creating new hire packets and distributing quarterly employee benefits information. Completed and received HIPPA certification.
• Marketing – scrubbing customer and prospect database for market research and lead generation projects.
• Business Consulting Services – updating customer profiles & consultant evaluations in Onyx CRM System
• Latin American Sales – consolidating service contracts as part of the integration following acquisition of Eyretel

Accounting

Current GPA: 4.0

Education record