Taylor Fernandez Email & Phone Number

Verify sensitive claimant information. Assist with high volume of claims processing, questions and concerns. Implement the operations of unemployment insurance state regulations, guidelines and laws. Assist with overflow of fraudulent claims by reviewing identification documents for validity. Provide exceptional customer service. Consistently met goals, metrics and expectations set by leadership.

Tampa, Florida, United States

Answer calls and emails for appointment scheduling, surgery scheduling and other concerns. Assist with registration process by obtaining all demographic information. Review and process referrals with a prompt turnaround time. Ensure compliance with guidelines and policies.

Provided comprehensive administrative support for a private medical practice with three locations. Oversee receptionist area, including responding totelephone, email and in-person requests. Utilized data bases and accounting programs toorganize and maintain company records and process payroll. Prepared new hire information and trained personnel. Experienced in using medical billing software. Skilled in CPT and ICD-10 codes and modifiers to ensure accurate billing procedures. Payment posting to ensure accurate medical billing records. Documented revenue from patient and insurance reimbursements.