• Orderbook/account management for Northwest Territory - over 200 accounts• Communicated with customers via telephone, email, & chat with utmost care and efficiency• Monitored daily B2B orders and ensure with 99% accuracy they ship correct• Placed, revised, and managed an average of 50-200 orders from company sales representatives and accounts a week• Maintained advanced product knowledge over 4 different brands to help provide customers answers & answer warranty

eCommerce Customer Service Representative / Fulfillment Associate for C3 Distribution (Union Bindings, Capita Snowboards, and Coal Headwear). I also helped out as an office assistant. Duties range from:• Responsible for 14,000 customer orders, representing $1.3 million in online sales• Resolved customer issues and complaints via email and phone with utmost care, identified problems at hand and determined best course of action; followed up to ensure customer satisfaction• Order entry for B2B customer prebook orders, processed returns, and billed and invoiced daily shipped orders with 99%accuracy• Created new 2019/2020 product listings for c3-shop.com including writing copy, SEO optimization, adding photos, entering SKUs and UPCs, and adding variants for 100+ products• Checked over 1500 B2B customer prebooks to ensure 100% accuracy for shipments• Identified issues with current procedures and updated accordingly to improve both company process and customer relationships

At Crossroads, I was in charge of managing the store. I was the point of contact for the business. This ranged from normal retail duties up to generating reports for the business owners. My responsibilities include but not limited to:• Developed and implemented new marketing strategy resulting in an increase in revenue by 30% over a three-year period• Trained and managed a team of 6 employees, ensuring knowledge for customer satisfaction and productivity• Represented company accounts with 45 brands which included buying inventory, budgeting for prebooks and ATS orders, and maintaining business relationships with company sales representatives—resulting in growth for each brand• Implemented processes for customer service, receiving new POs, managing inventory, and reporting• Managed the store Instagram and Facebook social media platforms, increasing reach by 20%

Ensuring customers receive proper service and treatment for anything needed throughout their shopping experience.