Taylor Grund Email & Phone Number

• Own responsibility for designing and managing survey projects to address client needs• Analyze survey data and generate research reports, including visualization of findings, summary of results, recommendations, and presentation to clients.• Support sales teams in efforts to increase acquisition and retention of clients, including participation in client meetings/calls and assisting in positioning, writing, and delivering proposals.• Act as a liaison between sales, product, and operations teams on all assigned projects, including communicating project objectives and study design to product and operations teams, monitoring project fieldwork, overseeing project deliverables, and providing team and client updates.• Contribute to the refinement, testing, and execution of the company’s brand and custom research product strategy, including:• Assisting with the development of sales materials through analyzing industry trends, competitive landscape, and research studies.• Helping create learnings and insights for industry conference presentations, case studies, white papers, and articles for trade publications.

Remote

♦ Conducted thorough agent performance reviews and provided coaching to agents who did not meet production requirements, enhancing their skill sets and improving overall performance.♦ Create daily and weekly executive reports for agent performance.♦ Manage and mentor agents on assigned projects to ensure comprehension and adherence to protocol and standards.♦ Monitor SQL statistical data to track agents progress toward team goals, enabling strategic decision-making and timely interventions.♦ Formulate organic Excel spreadsheets for efficient project management, optimizing data organization and analysis.♦ Utilize Tableau software to manage KPI’s, margins and production ratings, enabling data-driven decision-making and performance tracking.♦ Collaborated with cross-functional teams to identify opportunities for process improvement and enhancing overall efficiency.♦ Demonstrated strong attention to detail in data analysis and reporting, ensuring accuracy and reliability in executive reports and performance metrics.♦ Implemented effective communication strategies to keep clients informed about agent performance, project progress, and key insights.

North Carolina, United States

♦ Demonstrated exceptional professionalism and accuracy while conducting surveys over the phone, ensuring a positive experience for over 1,000+ respondents daily.♦ Maintained call center database by collecting and recording information with no errors.♦ Consistently provided timely and friendly responses to inbound calls, delivering excellent customer service.♦ Achieved and maintained a 4.0+ performance rating out of 5.0 and on average 100%+ production rating each month♦ Demonstrated strong attention to detail, ensuring accurate and precise data collection during phone surveys.♦ Continuously sought opportunities for professional growth and improvement, actively participating in training and development programs.

Charlotte, North Carolina Area

♦ Effectively juggled multiple tables and tasks simultaneously while maintaining efficiency and accuracy.♦ Utilized persuasive techniques to promote additional food and beverage items, enhancing the overall guest experience and maximizing sales♦ Frequently assisted colleagues with food orders, running food and serving drinks while providing exceptional service and guest dining experience♦ Managing transactions accurately, handling cash responsibly, and efficiently navigating POS systems to process orders and payments.

Charlotte, North Carolina Area

♦ Precision in handling cash transactions, including counting money, providing correct change, and reconciling cash registers at the end of shifts.♦ Proficiently operating cash registers and POS systems, including handling various payment methods (cash, credit/debit cards), processing returns, and issuing receipts♦ Resolving customer concerns or issues in a calm and professional manner, escalating to supervisors when necessary, and ensuring customer satisfaction♦ Handling cash, financial transactions, and sensitive customer information with utmost confidentiality and maintaining high ethical standards.

Bachelor Of Science In Business Administration - Bsba, Management Information Systems, General

Activities and Societies: Honor Roll Student and Chancellors' Student Leadership and Success Academy

Education record

Activities and Societies: Honor Roll Student

Education record

Activities and Societies: Honor Roll Student and Swim Team Member