Taylor Hagstrom Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Georgia, United States

Remote

• Lead contact center sales business unit that drove $20M+ in annual revenue across 5 unique ecommerce properties with a team of 30 inside sales specialists, and 2 salaried supervisors supporting phone, chat, and text. • Drove business growth and improved agent sales productivity by 40% by identifying multiple opportunities to drive incremental traffic to sales team through website and marketing changes as well as improvements to close rate• Evaluated tech stack and built a roadmap to improve operational efficiency by identifying superior products that address experiential opportunities; identified cost out opportunities to keep enhancements cost neutral

Remote

• Successfully brought 15+ sales agents onboard by managing the talent acquisition process end to end including building the recruiting process, and sourcing recruiting providers• Developed a training regimen that successfully reduced new hire time to ramp by 50% while improving agent's technical product knowledge • Implemented a sales quality assurance and review process to identify and address behaviors that adversely impact the customer experience and agent's ability to close the sale

Kennesaw, Georgia

• Lead teams of up to 150+ associates, and up to 12 salaried leaders supporting Homedepot.com• Drove 10% year over year growth in Likelihood to Shop Again, Associate Satisfaction, and Customer effort score• Drove a 89% Associate Commitment Index (Voice of Associate) with a transparent and strong team culture • Implemented new coaching model as a facilitator network wideOur team motto: "If serving is beneath you, then leadership is beyond you.”

Tempe, Arizona

• Helped launch the Tempe Online Contact Center• Hired inaugural associates to efficiently hit headcount target to fill the building with qualified and quality talent• Drove 8% growth in Net Promoter Score through effective coaching

Peoria, Arizona

Drove 20%+ growth in store key categories such as: cleaning supplies, patio furniture, outdoor power, and moving supplies

Peoria, Arizona

Drove 10%+ growth in store key categories such as: tile set materials, wall tile, special order flooring, laminate flooring, and underlayments

Peoria, Arizona

Managed open special order pipeline of up to $200,000 in open orders end to end

Peoria, Arizona

Lead front end operations successfully mitigating checkout bottlenecks, managing cashier breaks, and cash flow between the vault and front end

Peoria, Arizona

Provide world class customer service to in store shoppers helping them effectively and efficiently complete their purchase

• Specialties: Branding, logo design, print design, and marketing materials.• Over 300 projects completed for 100 individual clients

Ccv Peoria Campus