Taylor Harmeyer Email & Phone Number

Remote

-Manage complex implementations of complex ERP software for strategic, enterprise, & small-medium sized accounts through system configuration, data collection, user training, and process development-Consult and train on job & equipment related costing and profitability best practices-Provide ongoing to support to clients via continuing education, efficient system usage, and collaboration with a product development team on customization requests-Facilitate integration solutions projects with external accounting software, GPS and ELD tracking systems, CRM software, and Microsoft Power BI reporting software-Support sales and marketing team through application of expert-level product knowledge to develop new marketing material and develop sales opportunities

Co/Ut Market Area

-Implement and oversee adoption of new technology within collection operations systems.-Work with operations to develop better, cost effective, and more efficient processes to be utilized in the field. -Facilitate and design complex re-route projects with sites to improve site efficiency, DOT weight compliance issues, and create engineered targets site management can coach upon.-Perform re-route projects with sites to improve site efficiency, DOT weight compliance issues, and create engineered targets site management can coach upon.-Train, educate, and maintain adoption for site management teams on technology systems.

Colorado/Utah Market Area

-Implement, educate, and troubleshoot new technology projects throughout the Colorado and Utah market areas. Projects include electronic DVIR forms, Fastlane Disposal Integration, Load Manager Weight Data Systems, and Rehrig Container Tracking Systems.-Improve sequence compliance to above 90% by educating and working with drivers, centralized dispatch, and site management on tablet usage.-Perform safety audits on equipment to ensure equipment is within DOT and WM policy guidelines.-Acquire management techniques for site and driver operations

Greenwood Village, Co

Provided clerical and administrative support to departmental Managers, and assists in coordinating all aspects of daily operations, including recording and reporting data as well as communicating with fleet drivers, mechanics and customers. Supported growth and development of Dispatch Staff through consistent coaching and training.• Supervised staff of 15 dispatchers, ensuring smooth team work and operation• Troubleshooting and resolution of safety, service, and operational issues.• Created, distributed, and closed-out customer tickets on a daily basis. • Maintained and distributed department related information on a daily basis. • Communicated with supervisors and managers about operations and/or dispatch issues. • Completed and maintained a variety of reports as directed by the department manager. • Utilized software tools to manage a variety of tasks, such as procurement, time and attendance, safety incidents, and contract labor. • Maintained and managed data collection and reporting required for incentive pay programs. • Implemented operational projects and supported Operations in other roles as needed. • Provided service and support to customers, ensuring that their expectations of Waste Management were satisfied or exceeded. • Communicated with employees about scheduling and work assignments as needed. • Entered and maintained MAS and Service Machine SMART data on a daily basis.

Greenwood Village, Co

-Organize service solutions of industrial roll off boxes for the greater Phoenix area. -Maximize driver efficiency through haul matching and analyzing customer data.-Communciate daily service plans with site managers and drivers.-Collaborate with dispatchers and customers to ensure proper truck service and maintenance.

Chicago, Il

• Quickly create and develop freight transportation solutions based on customer requests • Communicate details of customer requests to freight carriers to ensure solutions are properly executed• Analyze information in Rocket CRM to improve the level of personalization and support to individual customers• Manage any potential issues a customer or carrier may encounter and provide them with a timely, cost-effective solution • Collaborate with a team of eight carrier support representatives to achieve quarterly revenue goals and guarantee customer approval• Provide consistent support by following up regularly with freight carriers via phone and email

The Union Bar

• Assisted in advertising and promotion for special events such as concerts, Greek socials, and university functions• Educated students on controversial legislation issues and promoted local voter registration for the “Vote No to 21” campaign• Upheld a high standard of customer service in a fast paced working environment• Trained new employees on efficient work procedures and service expectations

Coralville, Ia

• Analyzed Iowa Department of Natural Resource documents in order to obtain private well contamination data• Utilized GIS and Excel software to assign public water sources to properties in 99 counties within state of Iowa• Developed knowledge on municipal record keeping processes and data recording techniques

Bensenville, Il

• Designed electrical control panels for shipping by constructing custom wooden support frames based on customer preferences• Cooperated with 30 employees to meet client specifications, complete projects, and personally delivered products to 12 client facilities • Performed basic supply shipping and receiving duties and communicated directly with transportation coordinators to complete shipments