Taylor Hayes Email & Phone Number

Neptune Beach, FL, US

• ImperfectTaylor.com is a personal development website focused on mindset, money, health, career.
• Created, built and maintained a website that offers consistent, high-quality, and engaging content to ~30k people.
• Utilized social media, email marketing, and collaborations to promote content and drive consistent traffic to the website.
• Assisted various small businesses in applying SEO to their web pages and blog posts, improved user experience by making websites more intuitive and navigable, improved user interface by enhancing overall design.

Jacksonville, Florida, United States

Raleigh, North Carolina, United States

• Red Hat (NYSE:IBM) is an American software company that provides open source software products to enterprises.
• Created Red Hat’s first-ever Tableau dashboard that represented thousands of salespeople, territories, and the products they are compensated on to accurately target them for enablement material, ensuring sales success.
• Built and improved 10+ Tableau dashboards that reflected sales enablement material usage and forecasting (Live Sessions, On-Demand Videos, Podcasts) optimizing the training experience for the sales team.
• Consulted with internal stakeholders (Sales, Finance, Operations, Analytics) and gathered requirements to identify data needs to deliver key business insights, fostering a relationship of trust. Worked closely with.
• Acted as Tableau Platform Owner to maintain an organized portfolio of 20+ dashboards to ensure that data was accurate and updated on a consistent basis.

Raleigh-Durham-Chapel Hill Area

• McKesson (NYSE:MCK) is a leading healthcare company for wholesale medical supplies & equipment, pharmaceutical distribution, and healthcare technology solutions.
• Developed SQL scripts and stored procedures to create various SSRS and ad-hoc reports that reflected the performance of internal, pharmacy operations and tracked external ongoings (patient, payor, prescriber data, etc.).
• Led and managed a business intelligence team of 8, providing training, direction, and project management to support the business intelligence team's daily data gathering and delivery.
• Leveraged Tableau for data visualizations essential to improving workflows and identifying bottlenecks.

Raleigh-Durham-Chapel Hill Area

• Reviewed and corrected datasets and files before delivery to client to ensure data accuracy and quality (QC/QA).
• Wrote SQL queries and analyzed data daily to ensure that QBRs with external clients were sufficient.

Raleigh-Durham, North Carolina Area

• Developed the inaugural dashboard to monitor daily call center effectiveness using SQL, tracking metrics such as call volume (received, made, missed), average session time, average talk time, incoming faxes, and client.
• Heavily involved with a third-party consulting firm in migrating the company’s legacy database and CRM system (CPR+) to Salesforce, including mapping hundreds of data fields to the new CRM and training call center.

Raleigh-Durham, North Carolina Area

• Revenue Solutions, Inc. is a contractor partnering with clients on IT initiatives to improve customer service, increase operational efficiency and maximize compliance.
• Acted as a liaison between the Department of Revenue and program developers to implement tax solutions used to identify non-filers, ultimately retaining millions of dollars in revenue for North Carolina.
• Analyzed IRS data from flat files to generate insights and presented findings to the Department of Revenue leadership, enabling them to leverage the information for strategic advantage.
• Frequently supervised testing initiatives, mentored peers, and delegated tasks as a System Test Lead.

Raleigh-Durham, North Carolina Area

• Conducted requirements gathering and design sessions to elicit and address the needs of the client.
• Developed design documentation to include functional and technical requirements, user interface specifications, and implementation strategies critical for effective end-to-end process development.

Mclean, Virginia

• The Soft Edge is a software company providing award winning software for government relations and online advocacy.
• Completed research to update internal legislator, staff, media and marketing databases, and ran various MS Access queries to update zip and legislative district matching information.
• Conducted research to uncover e-filing information at the federal level and for all 50 states, and frequently used internal software to complete tasks important to daily business operations.

Bachelor Of Business Administration (Bba), Computer Information Systems

Activities and Societies: AIS (Association for Information Systems), Big Brothers Big Sisters of America, President of JMU Women's Club.

Computer Information Systems

Summer study abroad program in Malmo, Sweden with 15 other Computer Information Systems students. Courses included Database Design, Web.

Information Sciences And Technology

Studied Information, Sciences, and Technology (IST) at Penn State University before transferring to James Madison University.

High School

Activities and Societies: Women's Varsity Basketball Team, Spanish Honor's Society, Best Buddies