Throughout my 8 year career journey, I have retained knowledge and skills to become one of the best customer service specialists in the industry. I have consistently been in management roles due to my extensive passion for leading people and businesses to become the best version of themselves. I am passionate about learning new skills and mastering them, as well as teaching others along the way. I pride myself on being a fast learner. Let's get connected!
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Onboarding SpecialistKforce Inc May 2022 - May 2023Florida, United StatesOnboarding Coordinator May 2022 - Present•Perform onboarding services for contractors within South Florida Market by aiding in the completion of pre-hire client and Kforce requirements.•Spearheaded new operational changes that improved team and department workflows.•Train and mentor incoming Onboarding team members.•Serve as liaison between new hires, HR team, and account managers during onboarding process and audit processes.•Maintain employee data and ensure confidentiality of all sensitive personal identifiable information.•Book placement contracts in HRIS.•Initiate background check applications and health and drug screen registration forms via Third-Party Background Check Company systems. Aid in the scheduling of drug tests.•Track and update contractor’s onboarding progress through SharePoint for Account Managers and Recruiters to review daily.•Respond to contractor grievances and inquiries during onboarding process to ensure a positive onboarding experience.•Review and adjudicate criminal history, education and employment history, and positive drug test results. Ensure backgrounds check results adhere to state and federal laws, as well as Kforce standards.•Complete I9s for the purpose of verifying contractor identity and citizenship status by coordinating in-person Notary appointments or providing instructions for all electronic I9 system.•Audit I9s in Form I9 system for 100% compliance by inspecting IDs and PII. •Ensure contractors receive timecard access, the ability to set up direct deposit, submit hours worked, and are connected with a Benefits Coordinator.•Utilize Client Database to update profiles, contracts, pre-hire requirement notes, and billing details.•Maintain Vax Tracking Matrix by obtaining contractor vaccination status and worksite location and collect Covid-19 Vaccination Record Card.•Lead daily alignment calls with Associates to discuss consultant’s onboarding progress -
Visual MerchandiserTarget Jun 2021 - May 2022Trinity, Florida, United StatesLead the execution of the company Visual Merchandising strategy, visual standards and non-pogged In Store Marketing (ISM) implementation across all pertinent areas of the storePartner with store leaders to plan, support and validate the execution of all Visual Merchandising Guides (VMG) sets in the store Support changes to product assortment and keep the area inspiring to guests all year round by remerchandising new product and maintaining a brand space following new sets Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experiencevisual priorities to Style Consultants and General Merchandise Experts about visual priorities and creating visual moments to support building the basket for each guest Solve merchandising issues and adjust sets to create and maintain inspiring presentations -
Team Lead ManagerTarget Nov 2020 - Jun 2021Palm Harbor, Florida, United StatesUnderstand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement; including planning merchandising, pricing workload, transitions, revisions, sales plans, events and promotionsLead a team of consultants who are knowledgeable and passionate about A&A, Home, Seasonal, Beauty Electronics and Baby who stay current on brands, trends and promotions in each departmentLead assigned business units backroom processes, organization, layout and replenishment of the salesfloor to ensure product is available for guestsEncourage guests to shop with confidence in specialty departments by creating inspiring visual moments and by ensuring product is organized, signed correctly and merchandised to support seasonal trendsLead team onboarding, learning and help close product knowledge and skill gaps through development, coaching and team interactions Establish clear goals and expectations and hold team members accountable to expectations -
Assistant Store ManagerCarters Inc. Jun 2020 - Nov 2020Clearwater, Florida, United States▪︎Provides training in partnership with the management team through the coaching of sales associates on stockroom organization and the replenishment process.▪︎Communicates professionally and effectively with the team (Management and Sales Associates).▪︎Fosters a positive work environment for both internal and external customers.▪︎Drives store results through the organization of the stockroom areas to ensure proper, accurate, and timely flow of merchandise to the sales floor.▪︎Utilizes Company processes/procedures to effectively maintain merchandising and presentation standards.▪︎Partners with store management on Loss Prevention and safety awareness within the store and stockroom.▪︎Ensures accurate pricing of all items through use of markdown audits.▪︎Ensures product availability on the sales floor through in stock audits.▪︎Maintains a strong and genuine customer focus on the sales floor.▪︎Monitors and adheres to all safety regulation and polices as directed by the company.▪︎Partners with the store team to maintain company standard of a neat, clean, and organized store.▪︎Contributes to and supports the team on delivering customer service consistently by engaging talent, encouraging positive customer interactions, and a ready all day store presentation.▪︎Assists with creating an exceptional shopping experience through the effective organization of the stock room and merchandise flow to the sales floor.▪︎Partners with the Store Management on the implementation of visual merchandising and reactionary merchandising when needed -
Assistant General ManagerPanera Bread Jun 2019 - Jun 2020• Assisted store manager with operations to create a healthy culture for our customers • Motivate team members to meet company standards • Keep all employees accountable by following up on performance • Assist in interviewing and hiring new team members • Cut waste by utilizing various sales reports to determine where we are losing money and adjusting as needed • Keep track of large amounts of inventory through departments counts • Utilizing pars to order product • Enforcing company policy through coaching • Investing in creating fantastic retail workers by training and positive reinforcement • Use an artistic eye to create pleasing showcases of product to increase sales. • Practicing safe cash handling procedures• Preforming administrative work one a daily basis.•Analysing reports to project future sales to determine ordering quantaties. -
Shift SupervisorStarbucks Dec 2013 - Jun 2019United States• Lead fellow partners by ensuring optimal customer service performance. • Working shoulder to shoulder with my team to drive sales and customer satisfaction through the roof. • Coaching in the moment to create the best retail leaders in the industry. • Connecting with customers to create inspired moments that bring them back with friends and family. • Upholding cleanliness standards to create a welcoming environment for everyone. • Handling cash in a quick, and safe manner. • Committing to keeping my team in the loop about standards, goals, and expectations. • Craft delicious beverages with immediacy while upholding Starbucks standards.
Taylor Rhoads Education Details
Frequently Asked Questions about Taylor Rhoads
What is Taylor Rhoads's role at the current company?
Taylor Rhoads's current role is Leader | Customer Service professional | Single Working Mother.
What schools did Taylor Rhoads attend?
Taylor Rhoads attended Arizona State University, A L Brown High School.
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