Taylor I. Clark, Mhsa Email & Phone Number

Detroit, Mi, Us

Livonia, Michigan, United States

● Spearheaded a system-wide initiative to address health disparities by establishing multidisciplinary health equity teams. Developed and implemented 50+ action plans to tackle 20 health disparities, significantly enhancing health outcomes for 14 unique patient populations over three years.● Directed data collection improvement efforts, implementing rigorous protocols to enhance demographic accuracy, achieving 95% accuracy in race/ethnicity, 99% in language preference, and boosting sexual orientation and gender identity data capture by 9% and 12% respectively.● Collaborated with Patient Experience leaders across 92 ministries to streamline workflows and enforce safety measures, resulting in enhanced operational efficiency and increased patient satisfaction amid COVID-19 challenges.● Aligned DEI initiatives with corporate strategy by conducting detailed data analysis and providing actionable financial insights and strategic recommendations, enabling informed decisions by senior leadership.● Oversaw monthly metric reporting for 16 regional ministries, utilizing data analytics to pinpoint risks and improvement opportunities, thereby enhancing organizational performance.● Created and facilitated comprehensive educational programs for over 130,000 colleagues and senior leaders, covering DEI best practices and fostering a more inclusive culture that supports professional development.● Supported strategic diversity goal-setting by collecting and analyzing key financial and operational data, evaluating trends, and recommending actionable options, resulting in targeted, measurable objectives and outcomes.

Livonia, Mi

● Created and distributed the Chief Experience Officer Newsletter, delivering key insights on patient satisfaction, visitor policies, and practical tips for leaders, enhancing engagement and informed decision-making among Trinity Health leaders.● Collaborated with cross-functional stakeholders to design and launch DEI initiatives, boosting patient outcomes and employee engagement, evidenced by increased participation across 25+ Business Resource Groups and 30+ Diversity Councils.● Project-managed the Uniting Together and Advancing Together Webinar Series, aligning project goals, marketing strategies, and implementation plans to Trinity Health’s mission on systemic racism, with measurable increases in engagement and awareness across the organization.● Produced the DEI Annual Report and managed public relations initiatives to elevate DEI awareness, curating content for social media, website, and print media to increase organizational engagement and visibility on DEI issues.● Led initiatives within DEI’s five focus areas (Diversity in Governance, Talent, Inclusion, Supplier Diversity, and Health Equity), resulting in streamlined processes and improved organizational commitment to DEI.

Southfield, Mi

● Conducted comprehensive gap analysis on National Committee for Quality Assurance Credentialing requirements, identifying missing data and developing a streamlined template for provider credentialing, which optimized data capture and compliance.● Evaluated Skilled Nursing Facility (SNF) criteria and performance data, synthesizing insights and presenting actionable recommendations at the quarterly Network Development Committee Meeting to guide network development strategy. ● Contributed to the development of a behavioral health virtual care model, offering strategic feedback on marketing communication approaches for younger demographics to enhance service outreach and engagement.

Detroit, Mi

● Managed daily inbound/outbound communication with ~40 members via phone and live chat, resolving inquiries and providing high-level customer service to ensure positive member experiences.● Educated new Medicaid members on benefits, rights, and responsibilities, facilitating a seamless transition into Meridian’s network by updating records, scheduling appointments, and resolving billing issues, which enhanced member satisfaction and improved enrollment efficiency.● Achieved 95%+ scores on weekly audits by consistently delivering excellent customer service and adhering strictly to HIPAA regulations, contributing to high customer satisfaction and regulatory compliance.

University Of Michigan School Of Public Health

● Supported hospital accreditation efforts by coordinating documentation and compliance processes for a Joint Commission survey, helping to ensure successful accreditation outcomes.● Developed comprehensive safety regulations to enhance hospital occupational safety standards, contributing to improved compliance and a safer workplace for staff and patients.● Collaborated closely with Shannon Striebich, President, on administrative initiatives, gaining firsthand leadership insights and supporting key operational tasks that improved departmental efficiencies.● Selected as one of 22 participants from a pool of 400 applicants for an intensive 8-week University of Michigan summer program focused on addressing racial, ethnic, and socioeconomic health disparities in healthcare, deepening commitment to DEI in healthcare settings.

Master Of Health Services Administration, Health/Health Care Administration/Management, 2Nd Year

Bachelor Of Arts (B.A.), Organizational Behavior Studies, 3.485

Activities and Societies: The Righteous Movement, The RISE Program, The Black Student UnionOrganizational Studies Emphasis: Health Care.