Taylor Towsley Email & Phone Number

United States

Seattle, WA

• Build, manage, and develop 7-person team of high-performing leaders.
• Strategize vision and deployment of technology solutions to facilitate business initiatives across organization.
• Plan, track, and manage annual technology budget.
• Procure, maintain, and secure all physical and virtual infrastructure.
• Negotiate contracts and pricing across multiple external vendor suppliers.
• Oversee support and resolution of 600+ IT support tickets per month.

Seattle, WA

• Install and administer PCs, servers, network appliances, and business applications.
• Coordinate and support vendor relations; manage vendor tasks and project involvement.
• Research, plan, and recommend security, network, hardware, and software solutions.
• Escalate incident and problem management planning enterprise technology solutions.
• Monitor and coordinate management of critical business systems, networks, and security appliances.

• Provide remote desktop support and troubleshooting for University faculty, staff, and students.
• Create, deploy, and manage applications and operating system deployments with System Center Configuration Manager 2012.
• Install and manage networked multi-function printers.
• Manage user and computer accounts within Active Directory Users and Computers.
• Collaborate with cross-functional departments to determine needs, plan, and implement hardware and software solutions.

Bachelor’S Degree, Information Technology Management

Certificate, Information Technology Security, Information Technology