Taylor Hammond Email & Phone Number

Chicago, Il, Us

Greater Grand Rapids, Michigan Area

• Design and plan project calendars, timelines, and budgets to fit client's experiential marketing needs.• Manage a range of 10 – 30 individual projects at a time for multiple clients while meeting all deadlines and budgets.• Assist with exhibit and graphic layout and design to adhere to and maintain client brand standards.• Provide responsive and superior product and service solutions while creating and maintaining strong, high trust relationships, with clients.• Source and contract third party labor and trade show vendors internationally and domestically.• Communicate and work directly with trade show decorators and third party vendors to ensure timely and accurate service and labor.• Logistics management, domestic and international

Greater Grand Rapids, Michigan Area

• Drove positive client experiences through clarity of billing and accounts receivable• Assisted accounting department through maintenance of petty cash including entries in Intuit QuickBooks• Maintained operational efficiency by operating multi-line switchboard and directing calls to appropriate persons

Grand Rapids, Michigan

• Surpassed monthly property income record by $20,000+ three out of six months of employment• Staffed location, including new hires, employment termination, and disciplinary actions• Enhanced relations between the hotel and its customers by providing outstanding customer service• Increased brand awareness by gaining new corporate accounts• Created corporate accounts, tracked billing for corporate accounts, and handled all accounts receivable• Maintained customer relations, problem solved guest issues, and managed guest survey responses

Walker, Michigan

• Created positive guest experience by understanding and providing accurate individual and corporate reservations to best fit guest’s needs• Maintained and enhanced brand image through presentation of front desk, lobby, and entrance• Managed customer issues and relations in an efficient and appropriate manner to best rectify situations• Booked group sales and brought in new clientele to Baymont through superior customer service