Joelle Taylor Email & Phone Number

Stekene, Be

Brussel En Omgeving

• Identify areas for improvement and assist in the definition of project scope and objectives, involving all relevant stakeholders • Determine and define project scope and objectives, based on best practices and experience• Coordination of internal resources and third parties/vendors for the flawless execution of projects related to Sales and Customer Service• Ensure that all projects are delivered on-time, within scope and budget• Manage the change related to implementing the project within Europe• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels

Benelux

 Translation of strategic objectives into concrete projects with the aim of optimizing the productivity of both employees and processeso Implement and improve new CRM (SAP) into 5 CX departments in the Benelux. Ensure a permanent evaluation of the services provided to customers in function of profitability and optimization of available capacity. Responsible for the necessary monthly reports Develop a stable relationship with the most important internal and external stakeholders within the organization Monitor the market-related developments and regularly evaluate the renewal and modernization of the processens in function of the improvement of the profitability. Work on environmentally conscious management and strive to reduce the environmental impact of our activities Communicate, implement and monitor the HR process within my departments Achieve a change of mindset and customer centric culture Create new and facilitate trainings and workshops

Benelux

 Setup best sales team structure & processes to optimize the commitment and to ensure the performance Management of 10 headed team on Benelux level Define bottlenecks in workflows and implement improvements Setup & implement the commercial strategy, with the objective to achieve the budget within the allocated region  Draft and implement marketing plans based upon the agreed budget  Mapp the market with the aim to optimally meet the needs  Acquisition, management & development of some strategic accounts Provide the team with all necessary tools to best sell & make sure organizational problems are handled in order to get structural solutions Cross DHL BU cooperation development  Yield management

Belgium

 Management of a portfolio (+/- 6mio) with the aim of increasing the existing business and provide a solution to additional needs within roadfreight Acquisition of new accounts within the assigned region  Award for Best Account Manager for DHL Freight Benelux

Europe

 Management of the TOP 10 customers Set up, implement and manage the commercial strategy Development of sales for refridgerated (reefer) transport  Tradelane optimization BE <-> UK

Antwerp Area, Belgium

 Complete administration for import of chemical goods from the Far-East via Antwerp harbour Manage the storage of the cleared or transit goods  Planning of last-mile transport via roadfreight forwarding Freight forwarding for third party transportation within Europe Daily contact for drivers coming for delivery or pick-up Europallet administration Indoor customer sales management

Antwerp Area, Belgium

 Operational and administrative coordinator of own fleet and drivers Chasing, & classification of transport documents KPI follow up and operational reporting

Brussels Area, Belgium

 Check-in of airline passengers for British Midland & Air France Complete administrative handling until all passangers boarded