Senior Telecom Fraud Analyst
Current• Manage Third Party Dealer Quality Assurance program on which 121 authorized Viasat retailers were terminated for fraudulent practices (Jan 1, 2022 – Nov 1, 2023), saving Viasat an estimated $6M annually in fraud losses and Subscriber Acquisition Costs. • Created entirely new process to identify, prevent, and triage customer accounts that fall victim to Triangulation Fraud. Identification logic was created based on payment practice pattern analysis, data usage, Equifax manipulation, LexisNexis data, and PII/account behaviors.• Built logic to identify Credit Check Manipulation at the Point of Sale and chargeback retailer commissions on identified accounts.• Utilize Adyen Payment Platform and Revenue Protect Shopper DNA across various merchant accounts to identify fraudulent payments, minimize fraud chargebacks, and create custom lists and risk rules to combat fraudulent subscriber accounts at the Point of Sale.• Adyen custom risk rules blocked a monthly average of 109 service orders for fraud in 2022 Q2-Q3, saving an estimated $681k annually.• Create and maintain reports and dashboards, as well as convey project results to various stakeholders via e-mail, conversation, presentation, and visualization (Power BI/Tableau and Microsoft Excel)• Write and modify data queries to extract & manipulate large data sets from various relational databases using SQL (PostgreSQL, Oracle)• Utilize Alteryx to blend, cleanse, transform, schedule, automate, and analyze data from a diverse and growing data landscape.• Research current and trending fraud activity across multiple business areas and countries as well as identify new attack vectors.
