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Taylor Todd is listed as IT Service Desk at Buchanan Technologies, based in Denton, Texas, United States. AeroLeads shows a matched LinkedIn profile for Taylor Todd.
Taylor Todd previously worked as Service Desk Representative at Buchanan Technologies and Deployment Technician at Dallas County Elections Department. Taylor Todd holds Bachelor Of Science - Bs, Cyber Security from Southern New Hampshire University.
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I am a focused and enthusiastic cybersecurity graduate with strong interpersonal skills, complex technical knowledge, and quick problem-solving abilities. I have professional experience in the installation, troubleshooting, and repair of hardware and software as well as collaborating with a team, performing under pressure to exceed goals, and building client relationships. My academic experience includes cybersecurity, database fundamentals, and computer networking. During my Bachelor's degree program, my favorite subjects included penetration testing, risk analysis, and system hardening. I am currently pursuing my CompTIA Security+ certification to strengthen my skill set. When I'm not consumed by my computer and staying up to date on cybersecurity events, I enjoy video games, hiking, listening to podcasts (such as Darknet Diaries, Radiolab, and Dan Carlin's Hardcore History).
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Grapevine, Texas, Us
• Diagnose and repair client hardware and software issues over phone and email• Install client software and train users on VPN, browsers, and Remote Desktop• Manage and create user accounts in Active Directory and Google Workspace• Create and resolve incident tickets and service requests
Dallas, Tx, Us
• Prepare, test, and deploy election equipment, workstations, and network devices• Troubleshoot, repair, and replace defective equipment• Create and manage service desk tickets for election issues• Train new staff on equipment installation, troubleshooting, and repair
Denton, Tx, Us
• Troubleshooted, updated, imaged, and deployed hardware and software for PCs, printers, andperipheral devices• Managed Active Directory User Groups• Maintained digital privacy regulation compliance for government technology
Atlanta, Georgia, Us
•Manage a team of up to 20 employees at a time while under high stress conditions•Resolve customer complaints and issues in person, over the phone, and through email•Train new or promoted employees in a team and individually•Led team to #1 in comp sales for the entire company in 2017 and #3 in 2018
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Taylor Todd works for Buchanan Technologies.
Taylor Todd is listed as IT Service Desk at Buchanan Technologies.
Taylor Todd is based in Denton, Texas, United States while working with Buchanan Technologies.
Taylor Todd has worked for Buchanan Technologies, Dallas County Elections Department, Denton County, Texas, and Papa Johns.
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Taylor Todd holds Bachelor Of Science - Bs, Cyber Security from Southern New Hampshire University.
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