- Utilized AWS tools and services to help customers identify and resolve technical issues in a timely and efficient manner- Collaborated with colleagues and team members to provide excellent customer service and support- Demonstrated strong problem-solving and analytical skills to diagnose and troubleshoot issues related to AWS products and services

- Research tool use in remote software design meetings by analyzing 10 videos of a real-world team engaged in maintenance design over a 10 week period via WebEx- Form qualitative codes through several transcripts per week to gather additional data on remote software design team meetings

- Teach one-on-one learning sessions with students ages seven to eighteen to develop and improve computer science skills- Create educational computer science programs developed in Scratch, Java, and Python to teach the fundamentals of programming allowing students to develop their own games and programs- Train\Shadow new and recurring instructors to ensure the quality of teaching and provide feedback on their learning sessions with students throughout the whole company

- Developed and facilitated academic and wellness events for Middle Earth Housing - Communicated with on-campus organizations to develop collaboration events advancing residents' educational careers at the University of California, Irvine- Hosted academic quiet study spaces for 2000+ residents and provided student aid regarding college education