New position created to replace Training Coordinator title due to expansion of responsibilitiesAdministrative: continuously training new hires and seasoned advisors on university and departmental policies, procedures, and expectations, supervising Special Populations Advising Coordinator on the Dahlonega campus, overseeing Coordinator’s supervision of front desk Staff Associate and Student Worker Advising: maintaining a consistent advising population while advising rotating populations due to vacancies for advisors changing roles, advisors on leave, or advisors leaving department and/or universityProjects: managing editing, reviewing, and uploading all Advising Tools documents to public facing webpage

Administrative: traveling between the four UNG campuses to train new advisors in various majors, working with campus coordinators, Assistant Director, Associate Director, and Executive Director to standardize the training process for new hires and prepare new advisors to take on their assigned population of students, coordinating the annual staff development day for all Advising Center staffAdvising: maintaining a small advising population to work with, stepping in to advise a student population if an advisor leaves the department, taking walk-in appointments for students with any major or credit levelAssessment: evaluating new advisors on their knowledge of campus resources, the UNG.edu website, Advising Tools for the department, student communication, and overall general knowledge of UNG’s policies and proceduresCommunication: sharing appropriate updates, new information, and training materials with all veteran and new advisors via department email listserv and shared multi-campus Academic Advising department computer drive, with the goal of making sure advisors are able to effectively serve students with the most up-to-date and consistent informationPresentations: leading refresher training for veteran advisors and initial training for new advisors in areas of transfer credit and advance scheduling for incoming students over summer and winter breaks, holding informational sessions with other departments such as Orientation and Transition Programs, undergraduate Admissions, etc. on the role of advisingProjects: continuously developing and improving the training process to ensure new advisors are given the tools to succeed in the department, adapting the training process to accommodate unique learning styles and overcome challenges for new advisors in learning policies, procedures, academic information, and resources for UNG

Administrative: registering students via BANNER systems, formatting and updating major plan of study PDF documents with Adobe, developing advising tools and keeping them up to date for assigned majors, scheduling events through EMS room reservation system, contacting students via Civitas/Inspire for Advisors, creating advance schedules for incoming students prior to each orientation session, assisting in implementation of university initiatives when asked, contacting new, returning, or prospective students via cold calling or email to update on policies, course availability, or other relevant informationAdvising: teaching students to develop educational plans, evaluate their academic, personal, and career goals, critically think about course selection, and stay informed on major requirementsAssessment: routinely evaluating student outcomes in accordance with QEP mandates and university initiatives following semesters of educating students on institutional academic policies, procedures, and available campus resourcesCommunication: liaising between professional advisors and academic departments for assigned majors, developing collaborative relationships with students, faculty, and staff within the academic advising department, assigned major departments, and other related academic departmentsPresentations: leading major-specific information and registration sessions for new freshmen and transfer students at all Orientation sessions, coordinating and hosting an Alternate Plan Workshop each semester in conjunction with faculty and staff from other departmentsProjects: implementing Pre-Nursing Learning Community workshops and informational sessions to disseminate program changes and updates, introduce campus resources, and help students plan for future semesters and stay on track

Administrative: Tracking undergraduate peer intern hours, analyzing data from peer outreach and event attendance, organizing peer intern application materials and scheduling individual interviews for applicants for the following semester, participating in the interview process for applicantsAssessment: Compiling peer intern data with the use of a Google Site and Google Sheets to use for inventory and needs assessment reports, creating promotional materials for programs using Microsoft Publisher, advertising programs through the office’s social media accounts, including Facebook and InstagramProjects: planning and organizing small and large-scale education and awareness events covering a variety of health topics, coordinating health education event staff and event participants from other departments

Administrative: front office staff answering all Orientation-related phone and email messages, confirming student and family reservations for Orientation sessions, assigning student appointments with faculty members, preparing, printing, and organizing all Orientation materials for student attendees and their guests, working customer service desk Orientation check-in, communicating with various administrative offices daily Communication: relaying information on student needs, dietary restrictions, expectations to other offices and departmentsProjects: creating administrative materials and managing Orientation registration through the use of the VZ Orientation database and Microsoft Excel spreadsheets

Engaging in all aspects of customer service, Assisting customers at the point of sale and on the sales floor, Setting sales with proper signage and merchandise displays, Placing new merchandise onto the floor under the direction of the department manager

Welcoming new students and families to the University through a one- or two-day orientation program, Acting as a representative of the University, Aiding in peer academic advising with new students, Assisting with course searches, creating schedules, and registering for classes, Facilitating small group meetings with an assigned group of new students, Presenting to families on various topics during the family orientation part of the program, Fulfilling the role of a resident assistant during the overnight portion of the two-day orientation program