• Capture mission and customer requirements and needs, to then translate these findings into systems and capability requirements and solutions. • Collaborate with a team of 15 to support the Government in performing systems integration activities.• Spearhead strategic planning to guide activities and project management. • Perform in-depth analysis and traceability of user requirements, procedures, and problems.• Identify opportunities to improve existing systems, crafting, and implementing solutions. • Lead review of cloud service capabilities, workflow, and scheduling limitations in order to mitigate risks and maximize efficiency. • Pilot the development and execution of solution designs, informed by comprehensive analysis of requirements and new technology. • Assess requirements and optimize resource allocation in order to improve workflow and drive forward project activities.

• Gathered and assessed physical data, conducting comprehensive research into acquisition and sourcing information. • Liaised directly with customers through inter-office mail, email, and in-person, providing solutions to their requests and inquiries. • Streamlined processes for documenting the acquisition, and entered all information into the system of record with accuracy and efficiency. • Executed quality control on all documentation, including for extracting, transforming, and transferring data from one medium to another. • Completed data loading into repositories, and conducted quality control for the Extract, Transfer, and Load of the data; established data transfer connections for the movement of data. • Managed data movement and processing, including document and package data for archiving. • Produced in-depth metrics reports to inform management’s decision making.

• Performed comprehensive research on potential teammates and competitors to inform new business development initiatives, capture strategy, and proposal development. • Orchestrated customer visits to support partnership development and mutually beneficial growth. • Built strong relationships with current and potential Restricted Customers, generating a pipeline for account growth. • Collected and analyzed key information during customer interactions to identify strategic business opportunities. • Crafted presentations and briefings in support of new business acquisitions. • Coordinated with 25 personnel across business department to execute structured and planned business development and capture initiatives.

• Partnered with Deputy Managers to coordinate actions across all branches, aligning objectives with Technical Leads, Project Leads, Project Management Operations Team, and all related Functional Support. • Communicated with all team members and functions to organize meetings to drive forward project coordination and actions. • Optimized processes for tracking, documenting, and assigning tasks; reported project status to project team and customer; aggregated project team updates, meeting minutes and status reports for inclusion in project reviews with senior management. • Allocated individual responsibilities across project teams of 8-10, implementing project strategies in response to project risk analysis. • Ensured all project deliverables complied with quality standards. • Utilized SharePoint and integrated a system that allowed functional members to view and update their tasks, enabling the customer to gain insight into all updates to assigned tasks. • Developed process improvements to enhance project delivery. • Onboarded new hires, training in best practices across project management.

• Identified and implemented key feature enhancements for a suite of software products marketed to the public safety domain, with a primary focus on GIS software. • Demonstrated knowledge of ESRI ArcGIS Pro, ArcGIS Map, and ArcGIS Catalog Products, and historic of GIS Tools. • Championed the documentation of all tasks and updates for ESRI products and procedures. • Organized and assessed geodata and other data required to perform analysis, extracting data from GIS software, and performing analysis methods to arrive at results. • Produced maps and data sets to support client projects. • Collaborated with CADD drafters and technicians.

• Received physical data, and conducted research into the acquisition and sourcing information; and documented the acquisition and sourced information into the system of record.• Completed quality control on documentation, extract/transform data, and transfer data from one medium to another. • Uploaded data into repositories, and conducted quality control for the Extract, Transfer and Load of the data; established data transfer connections for the movement of data; and tracking all data movement/processing and document and package data for archiving. • Analyzed and reported metrics to management.

• Delivered Tier II administration support within Windows and Linux environment, providing AWS support for server provisioning, password resets, and email encryption. • Managed a vital tracking library for Program Engineers utilizing Excel. • Created, updated, and implemented Standard Office Procedures (SOPs).• Oversaw the program’s webpage, phone cards, organizational charts, and acronym lists. • Controlled inventory, produced reports and analyzed metrics with Excel and GOTs products.