Project Manager with 4+ years of professional experience in consumer and social media. My background includes steering projects utilizing both agile and waterfall methodologies, and providing operational support for UX research studies, vendor management and procurement, contract creation/negotiation and team onboarding processes. Demonstrating a proven track record in successfully overseeing diverse projects, Iโm passionate about establishing relationships with cross-functional teams, and committed to achieving organizational success.๐๐๐๐๐๐ฅ๐ฆ๐๐๐ฃ ๐๐๐๐๐๐๐๐๐ง๐ฆ:Multi-stakeholder Communications & Project Management, Procurement & Contract Negotiation, Vendor Management, Solutions Oriented Thinking & Analysis, Data Driven Problem Solving, Cross-Functional Team Leadership & Collaboration, Strategic & Conceptual Vision Setting, Value-Focused Productivity & Efficiency, Project Execution, Process Improvement & Optimization.๐๐ข๐ฅ๐ ๐ง๐๐๐๐ก๐๐๐๐ ๐๐ข๐ ๐ฃ๐๐ง๐๐ก๐๐๐๐ฆ:๐ฃ๐ฟ๐ผ๐ด๐ฟ๐ฎ๐บ ๐ ๐ฎ๐ป๐ฎ๐ด๐ฒ๐บ๐ฒ๐ป๐:โค Project Management Tools - Notion, JIRA, Confluence, Zendesk, Asana, Coda.io, Trello, Monday.com, Wrikeโค Project Management Styles - Agile, Scrum, Waterfall, Kanban๐จ๐ซ ๐ฃ๐ฟ๐ผ๐ฑ๐๐ฐ๐ ๐๐ฒ๐๐ถ๐ด๐ป๐ฒ๐ฟ: โค User Research - Heuristic Evaluation, Competitive Audit, Affinity Diagram, Card Sorting, Project Management, User & Stakeholder Interviews, Journey Mapping, Personas โค User Interface Design - Information Architecture, Whiteboard Sessions, Storyboarding, Wireframing, Low & High Fidelity Prototyping, User Testing โค UX/UI Design Software - Figma, Invision, Sketch, Adobe XD, Axure, UserTesting.com, Zeplinโค Front-end Development - JavaScript/ES6, HTML, CSS, Python
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Ux Design Program ManagerNcr VoyixAtlanta, Ga, Us
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Ux & Content Strategy Project ManagerDeloitte Apr 2024 - Sep 2024Worldwide, Ooโข Designed and implemented a new project tracker for the Deloitte Modernization UX team, overseeing 10+ projectsโข Manage a multitude of UX design projects from conception to delivery, ensuring the project met quality standards, and stayed on time for user testing, recommendations and feedback from leadershipโข Host weekly UX check-ins with the design team to determine workload, share progress updates, and mitigate project risksโข Lead various design projects including Generative AI, Tax Services, Industries, Marketing Excellence and Premium Storytellingโข Lead project kickoffs and present a project plan to discuss the timeline, contributors on the team and research conducted to various stakeholdersโข Partner with the Accounting team to create Workfront activations for cross-functional teams to collaborate with including Copywriting and Tax teamsโข Develop RASCI documentation to inform the project scope, brand strategy, measurable goals, and the roles and responsibilities of team members including creative directors, designers, copywriters and strategistsโข -
Ux Research & Consumer Insights Project ManagerYahoo Aug 2022 - Mar 2024Sunnyvale, Ca, Usโข Oversaw project lifecycles and built out RFPs for a diverse portfolio of 15+ projects, driving sales and improving customer satisfactionโข Orchestrate end-to-end vendor relationships, overseeing budgeting for 52 contract renewals and the procurement process for a range of comprehensive projectsโข Enhanced procurement processes, reducing contract submission time by 25%, resulting in faster product development cycles and improved time-to-marketโข Led quarterly privacy security reviews, produced reports, and collaborated with legal team to ensure compliance, regulations, and safeguarding sensitive information, resulting in 100% adherence to industry standards and protection of customer dataโข Implemented surveys using diverse research platforms, leading to a 20% increase in customer satisfaction and influencing stakeholders to prioritize product improvementsโข Designed and implemented a comprehensive onboarding process for full-time employees and contractors, resulting in a 15% increase in new hire satisfaction and seamless team integrationโข Led as Community Manager for our teamโs user research platform, housed on Bloomfire. โข Managed users on the Bloomfire platform, made audits to articles & gathered analytics for senior management โข -
Product DesignerShe Designs - The Women Of Color Ux Design Course Jan 2022 - Mar 2022I partnered with a pelvic floor physical therapy startup to redesign their virtual booking process and scale their business by attracting new and current patients. I worked closely with the design team and stakeholders to identify user and business needs. โขCollaborated with stakeholders and my design team to define strategic initiatives and learn more about the business problemโขConducted user and stakeholder interviews to interpret the usersโ needsโขExecuted and synthesized data from the user research including user interviews, personas, user journeys, a competitive audit, heuristic evaluation, and client collaboration to form a How Might We statementโขCollaborated with the design team and led ideation sessions in Figma to create wireframes and prototypes โขIterated and improved designs of the booking process based on user testing, feedback, secondary research, and client objectives โข Prepared compensation for user research participants via virtual gift cards of their choosingโขAs a result, we implemented vital user onboarding improvements that directly resulted in a 92% increase in new and current virtual physical therapy appointments being booked -
Project ManagerTwitter 2021 - Feb 2022San Francisco, Ca, Usโข Created onboarding and training materials for the talent coordination team, utilizing Confluence and Google Drive for accessโข Engaged with senior leadership on up to four concurrent initiatives, discussing project strategy and progress within the Asana platformโข Oversaw consumer and product requisitions in SmartRecruiters, posting 20+ jobs internally and externally via LinkedIn Recruiter -
Freelance Product DesignerFreelance Jan 2019 - Jul 2021โข Source, screen and recruit research participants in collaboration with stakeholders for UX studies. โข Utilize SurveyMonkey and UserTesting to send out surveys and narrow down qualified participants. โข Design user-centered websites for non-profit organizations within pro-bono initiatives. โข Enhance user experience design through synthesizing user research, information architecture, mock-ups, wireframes, and prototypes. โข Ensure consistency across websites through collaboration with stakeholders, design leads and documentation of UI elementsโข Deliver highly functional, user-focused designs, wireframes and prototypes for next level of development and funding phases. โข Identify, collect, and analyze data to inform user experience decisions, including web metrics, user persona data, and other sourcesโข Develop functional prototypes using Figma & Style Guides using Zeplin to communicate design concepts and gather feedback
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Project Coordinator | Recruiting CoordinatorDelta Air Lines/Ams 2020 - May 2021Atlanta, Georgia, Usโข Collaborates with recruitment team at Alexander Mann Solutions and Delta Airlines โข Work closely with the recruitment team and hiring managers to discuss virtual hiring plans and ensure a seamless application process for potential candidatesโข Serve as a point of contact and manage the flow of candidates going through the recruitment processโข Coordinate initial phone, virtual and/or in-person interviews using Microsoft Teams and Hirevueโข Monitor candidates pre-employment screening including fingerprints, background checks, drug screenings and moving them to onboarding โข Work with the hiring team to create offer letters and input compensation details into Avature, a talent acquisition softwareโข Update the Applicant Tracking System (ATS) in Avature to ensure accurate candidate information and monitor their status throughout the interview processโข Maintain a multitude of projects through Microsoft Excel in Sharepoint with updates for the recruitment teamโข Track recruiting activities and provide candidate status in a weekly report to the teamโข Perform administrative duties needed to support the recruiting teamโข Complete daily and weekly productivity trackers -
Program CoordinatorWarnermedia 2021 - 2021New York, Ny, Usโข Implemented a Microsoft SharePoint organizational system for tracking 200+ interns' contact details, start dates, and designated teamsโข Executed monthly creative projects, conducted team training, facilitated internal discovery, and established onboarding processes for interns and contractorsโข Established marketing standards, best practices, and implemented a brand bible for 3 programs to solidify the organizational identity -
Ux Design & Engineering ApprenticeKenzie Academy Jun 2020 - Dec 2020Indianapolis, Indiana, Usโข Recruited research participants and created surveys via Google Forms โข Designed a unique solution for a budgeting application. Completed 600+ hours of work tackling design thinking, product teamwork,user interface design, agile methods, usability, accessibilityโข Conducted and synthesized research from 5 user interviews and journey maps on their financial needs and tools for budgetingโข Created mockups, provided annotated wireframes, and tested designs with each user to determine if design fits user needsโข Utilized a design system to develop clickable prototypes with emphasis on core application functionality and user story alignment -
Membership And Development Marketing InternMuseum Of Design Atlanta (Moda) 2019 - 2019Atlanta, Ga, UsโขAssisted the Membership and Development Associate with data entry through software Altru and MoonclerkโขManaged email marketing and contact database by coordinating E-blast communications through MailChimpโขDocumented membership and donor payments through Google Suites and provided assistance with upcoming events -
Member Service RepresentativeNavy Federal Credit Union 2017 - 2019Vienna, Va, UsโขProvided exceptional service to members by establishing rapport and offering a personalized experienceโขResponded to member requests and inquiries through navigation systems in account servicesโขResolved conflicts quickly and effectively through activelistening and utilizing resources
Taylor B. Skills
Taylor B. Education Details
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University Of West FloridaArts Administration -
Kenzie AcademyUser Experience Engineering
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Georgia State UniversityPsychology
Frequently Asked Questions about Taylor B.
What company does Taylor B. work for?
Taylor B. works for Ncr Voyix
What is Taylor B.'s role at the current company?
Taylor B.'s current role is UX Design Program Manager.
What schools did Taylor B. attend?
Taylor B. attended University Of West Florida, Kenzie Academy, Georgia State University.
What skills is Taylor B. known for?
Taylor B. has skills like Leadership, Workday, Social Media, Public Speaking, Screening, Hirevue, Invision, Human Resources, Wireframing, Training And Development, Google Suite, Graphic Design.
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