Taylor King Email & Phone Number

Draper, UT

Draper, UT

• Built visualizations used company-wide to track chargeback rate and call out key drivers increasing the chargeback rate. Resulting initiatives decreased the monthly chargeback rate from 0.57% to 0.26%
• Created dashboards for MTS specialists to quickly review an account’s activity and action appropriately
• Mentored and provided feedback for peer analysts to develop their SQL and Tableau capabilities

Draper, UT

• Examined the feasibility of implementing a risk score to predict service providers that will have adverse incidents with a customer
• Investigated behavior of banned users that re-entered the platform undetected and provided recommendations to prevent future re-entry of the banned users
• Audited performance of a model deployed to infer customers’ intent to hire and recommended improvements to reduce manual review volume by 5%

Provo, Utah Area

• Performed maintenance, imaging, and updates for 30 client workstations for networking and security classes
• Managed blade servers supporting over a dozen websites and other department functions
• Replaced server hardware and updated firmware on servers and storage devices

• Migrated data warehouses from Oracle to SQL Server
• Wrote queries cleaning data on tables over 10 billion rows eliminating over 500,000 rows of duplicate data and increasing reporting accuracy
• Rewrote ETL process increasing performance by 20% and reducing storage footprint by 20%

• Provided tech support for over 20 client workstations including maintaining and updating batch scripts ensuring student access training materials
• Taught retirees Corporate Financial Processes, Database Entry, Mail Merge, and Microsoft Office
• Assisted in interviewing and training new instructors expected to teach with clarity according to student needs

Ogden, Utah

• Trained groups of fellow volunteers in dynamic communication, teaching, and organizational skills
• Taught moral and ethical values to families
• Performed humanitarian service for homeless and elderly
• Tested using iOS and Android devices as teaching aids to improve and track volunteers' teaching

• Provided Tech support for VOIP phone system, printers, computers, and internet connectivity
• Performed all database entry and data validation, ensuring confidentiality and timeliness of data delivery
• Trained two new hire attorneys in database entry and queries facilitating an increase in cases

Master'S Degree, Management Information Systems, General, 3.87 Gpa

Activities and Societies: Association for Information SystemsSpecialized Classes: Statistical Methods for Research 1 & 2, Advanced.

Bachelor Of Science - Bs, Information Systems, 3.87 Gpa

Activities and Societies: Association for Information SystemsMarriott School of Business Dean's List Specialized Classes: Predictive Data.