Taylor Overhuls Email & Phone Number

Owner of Tay9 Design.

Leading provider of payment processing, thermal paper, and business backend solutions.

Kansas City, Missouri, United States

Generating leads: Actively prospecting and generating new leads through various channels such as cold calling, networking events, referrals, and online research.Conducting sales presentations: Presenting EnergyOne Renewables' products and services to potential customers, highlighting the benefits and value proposition, and addressing any questions or concerns they may have.Building and maintaining relationships: Developing and maintaining strong relationships with clients, understanding their needs and requirements, and providing ongoing support and assistance throughout the sales process.Negotiating and closing deals: Collaborating with potential customers to identify their specific needs and requirements, preparing and presenting customized proposals, and negotiating terms and pricing to secure sales agreements.Meeting sales targets: Setting and achieving individual and team sales targets, monitoring progress, and implementing strategies to overcome challenges and maximize sales opportunities.

United States

Team Management: Leading and supervising a team of employees, including recruitment, training, performance evaluations, payroll and providing guidance and support as needed.Operations Planning: Developing and implementing operational strategies, goals, and objectives aligned with the company's overall vision and mission.Process Improvement: Continuously reviewing and analyzing operational processes to identify areas for improvement, streamlining workflows, and enhancing productivity and efficiency.Supply Chain Management: Overseeing the procurement of materials and equipment required for solar installation projects, managing vendor relationships, and ensuring timely delivery of supplies while maintaining cost-effectiveness.Project Management: Coordinating and overseeing the execution of solar installation projects from inception to completion, ensuring adherence to project timelines, quality standards, and budgetary constraints.Quality Assurance: Implementing and monitoring quality control procedures to ensure the delivery of high-quality solar installations, conducting regular inspections, and addressing any issues or deficiencies promptly.Compliance and Safety: Ensuring compliance with industry regulations, safety standards, and best practices in solar installation operations, implementing proper training programs, and maintaining a safe work environment for all employees.Performance Monitoring: Tracking and analyzing key performance indicators (KPIs) to measure operational performance, identify trends, and implement corrective actions as necessary to achieve targets and goals.Budget Management: Developing and managing the operational budget, monitoring expenses, and optimizing resource allocation to achieve cost control and profitability.Reporting and Analysis: Preparing regular reports on operational performance, financial metrics, and project status, providing insights and recommendations to senior management for strategic decision-making.

Team Management: Overseeing and managing a team of call center agents, providing guidance, support, and mentorship to ensure their productivity and performance targets are met.Performance Monitoring: Monitoring individual and team performance KPIs, such as call volume, average handling time, customer satisfaction, and quality assurance, and taking necessary actions to improve performance.Training and Development: Conducting training sessions for new hires and ongoing training for existing team members to enhance their skills, product knowledge, and customer service abilities.Shift Planning: Creating and managing shift schedules to ensure adequate coverage and efficient utilization of resources while considering employee preferences and business needs.Quality Assurance: Implementing quality monitoring programs to assess the performance and adherence to company standards and providing feedback to agents for improvement.Escalation Management: Handling escalated customer complaints or complex issues that require supervisory intervention, ensuring timely resolution and customer satisfaction.Reporting and Analytics: Generating and analyzing performance reports, identifying trends, areas of improvement, and opportunities for optimization, and presenting findings to higher management.Communication: Facilitating effective communication between management and team members, ensuring updates, policies, and procedures are properly conveyed and understood.Performance Evaluation: Conducting regular performance evaluations for team members, providing constructive feedback, and assisting in setting goals for professional growth.Process Improvement: Identifying process gaps, suggesting and implementing process improvements, and collaborating with cross-functional teams to enhance overall efficiency and customer experience.

Project Planning: Collaborating with stakeholders to define project goals, objectives, and scope. Creating project plans, schedules, and budgets, ensuring they align with the company's overall strategy and objectives.Team Management: Building and leading a team of developers, designers, and testers. Assigning tasks, setting deadlines, and providing guidance to team members throughout the project lifecycle.Resource Allocation: Identifying and allocating the necessary resources, including personnel, equipment, and tools, to ensure successful project execution.Risk Assessment and Mitigation: Identifying potential risks and developing risk management strategies to minimize their impact on the project. Proactively monitoring project risks and implementing appropriate mitigation measures.Communication and Collaboration: Facilitating effective communication between team members, stakeholders, and clients. Providing regular project status updates, conducting meetings, and ensuring everyone is well-informed about project progress, milestones, and changes.Quality Assurance: Establishing and implementing quality standards and processes to deliver high-quality phone applications. Conducting regular reviews and testing to ensure adherence to quality guidelines.Budget and Cost Management: Monitoring project expenses, tracking budget utilization, and ensuring projects are delivered within allocated budgets. Identifying areas of cost optimization and proposing strategies to improve efficiency.Project Documentation: Creating and maintaining project documentation, including project plans, progress reports, meeting minutes, and change requests. Ensuring all project-related information is properly documented for future reference.

Customer Service: Provide exceptional customer service by greeting customers, listening to their needs, and offering appropriate solutions and product recommendations.Sales and Revenue Generation: Meet and exceed sales targets by effectively promoting T-Mobile products and services, such as mobile devices, data plans, accessories, and value-added services.Product Knowledge: Stay up-to-date with the latest mobile technology trends, features, and benefits of T-Mobile products and services. Be able to effectively communicate this information to customers.Customer Consultation: Conduct thorough needs analysis and consultations with customers to determine the best mobile solutions that fit their lifestyle, budget, and requirements.Demonstration and Technical Support: Demonstrate the features and functionalities of mobile devices to customers, including setting up accounts, transferring data, troubleshooting common issues, and educating customers on device usage.Account Management: Assist customers with account-related inquiries, including billing, payment options, plan changes, and upgrades. Provide personalized recommendations based on customer usage and needs.Inventory Management: Maintain accurate inventory records, monitor stock levels, and request replenishment when necessary. Ensure the availability of popular devices and accessories.Store Operations: Support daily store operations, such as opening and closing procedures, cash handling, POS system operation, and merchandising. Maintain a clean and organized work environment.Team Collaboration: Collaborate with colleagues and share knowledge to enhance overall team performance and customer experience. Assist in training and mentoring new team members.Promotions and Marketing: Actively participate in T-Mobile promotional campaigns, events, and initiatives to drive customer acquisition and brand awareness. Engage with customers to promote special offers and incentives.