Taylor Peterman Email & Phone Number

Chattanooga, Tennessee Area

Dalton, GA

• Handle cash office duties and key holder duties for opening the store once a week and closing the store twice a week.
• Direct the employees and operations of the store’s stockroom.
• Administer the flow of inbound and outbound inventory on a weekly basis.
• Train new employees during the onboarding process of becoming sales associates.
• Supervise all part-time and full-time associates who work on the sales floor, at the registers, and at customer service.
• Manage customer complaints and problems that arise and ensure that the customers are treated well by all of the associates

Savannah, GA

• Served as an independent research assistant in a laboratory setting within the Marine Biology department.
• Acquired the knowledge of how to use Biomechanical Modeling Software: MandibLever 3.2: Mandibular Lever Mechanics while specifically studying the feeding biomechanics of the southern flounder fish.
• Presented the collected research findings at the student scholar symposium in order to gain a total of 8 credit hours.

Savannah, GA

• Multi-tasked by taking on the responsibility of working in each of the different departments while also gaining customer service skills by assisting customers throughout the store.
• Maintained and managed a customer-ready floor, which allowed our customers to have a better shopping experience.
• Assisted customers at registers efficiently by yielding an items per transaction (IPT) score of 3.5 versus a 3.3 store average.
• Provided consistent and effective service to all customers by maintaining an average sales goal (ASG) score of 83 versus the store average of 80.

Savannah, GA

• Oversaw a floor of 64 mixed-gender residents in a university dormitory for freshmen students.
• Conducted weekly office hours for residents in the main university housing office.
• Answered office calls, maintenance requests, and various student requests while on front desk duty once a week.
• Worked alongside the Campus Police Department to solve disputes between students on housing property.
• Planned and executed two monthly events for any student of university housing (around 1,400 students) to attend.
• Co-lead the 2011 summer training session for the newly hired resident assistants.