https://doomed-to-fail.simplecast.com/Are you fascinated by history and true crime? Well, so are we! In each episode, Taylor will delve into a fascinating piece of history, while Farz shares the juicy details of a gripping true crime case. But it’s not all serious business – we’ll also be analyzing the red flags and asking the important questions. How did things go so wrong? Could these disasters have been avoided? Join us as we laugh, learn, and explore the most epic failures of all time.

https://www.etsy.com/shop/DistanceCraftingCurrently channeling my creative energy into brightly colored fun earrings for holidays! Crafting has always been a stress-relief for me, from all the glitter in the 80s to experiments with crochet, needlepoint, cross stitch and more. I've set up my Etsy store to bring some joy to your zoom calls, a place to buy gifts for teachers and grandparents and to experiment with bold accessories!

- Spearhead and inspire a high-performing team dedicated to providing comprehensive internal and external training solutions.- Empower and equip customer-facing teams, including Sales, Onboarding, and Success, through engaging New Hire Training programs, impactful Product Training sessions, and seamless workflow transition support.- Orchestrated the creation and management of a robust internal knowledge base, serving as the go-to resource for the entire organization.- Proactively research, evaluate, and implement cutting-edge software solutions, including the current implementation of an AI-based support bot, to enhance team efficiency and customer satisfaction.- Skillfully facilitate multiple dynamic offsite events annually, fostering team collaboration, knowledge sharing, and professional growth.- Take the lead in training customer-facing teams during critical acquisitions and the successful launch of large-scale projects, ensuring a seamless transition and exceptional customer experience.- Successfully organize and harness the expertise of an internal team of Subject Matter Experts, leveraging their knowledge to drive continuous learning and development initiatives.- Lead impactful weekly training meetings, providing team members with valuable insights, up-to-date information, and skill-building opportunities.- Manage the Learning & Development budget, curating enriching experiences such as book clubs for the Sales and Success teams, fostering a culture of continuous learning and personal growth.

- Delivered strategic recommendations and executed impactful initiatives to drive team performance optimization and attract new customers, leveraging valuable insights from interviews and surveys.- Crafted and executed a dynamic content plan, propelling the success of new workshop offerings on - - - Managing Remote Teams and Thriving in Change, captivating and engaging target audiences.- Revolutionized internal systems by implementing state-of-the-art software solutions and cutting-edge templates, streamlining operations and elevating overall efficiency to new heights.

- Spearheaded the meticulous updating of documentation for significant pricing changes, playing a pivotal role in facilitating seamless customer transitions and ensuring their continued satisfaction and success.

- Fostered a close partnership with the CEO, collaborating to create and deliver a compelling daily report on projected churn and at-risk customers, driving company-wide awareness and strategic decision-making.- Orchestrated seamless management of customer escalations through innovative platforms such as Gainsight, Salesforce, and Slack, resulting in enhanced visibility and timely resolution for a vast customer base of 3,000+.- Pioneered effective triage practices, ensuring prompt responses to all customer issues within a remarkable 24-hour timeframe, elevating customer satisfaction and loyalty.- Championed cross-functional collaboration by working closely with teams such as Information Security, Salesforce Development, Legal, and Billing, to tackle intricate challenges and proactively prepare for potential crises.- Spearheaded the development and implementation of a cutting-edge predictive model of churn and risk in collaboration with the esteemed Data Science Team, empowering the organization with invaluable insights for proactive customer retention strategies.

- Skillfully oversaw the dynamic public suggestion page, private Facebook Group, and company Twitter channels, cultivating robust customer engagement and fostering a thriving community.- Captivated audiences and empowered customers through daily 30-minute live webinars, delivering insightful platform usage guidance and enhancing their overall experience.- Drove the expansion of the NationBuilder Expert Program and spearheaded the creation of the influential NationBuilder Evangelist Program, fortifying the community and nurturing unwavering customer loyalty.- Leveraged invaluable customer feedback gathered from NPS surveys and interviews to spearhead targeted recommendations for feature enhancements and updates to engineering and product teams, propelling customer satisfaction to new heights.

- Leveraged data-driven insights to strategically design and execute compelling webinars, meticulously tailored to reduce churn and maximize customer retention.- Utilized astute data analysis to predict emerging trends and proactively recommended innovative features and updates to engineering and product teams based on valuable customer feedback (NPS surveys and interviews), resulting in an impressive NPS increase of +10.

- Spearheaded the creation and proficiently led a dynamic 10-person technical support team, elevating customer service capabilities to new heights and ensuring unparalleled customer satisfaction.- Pioneered the development and implementation of personalized professional development plans for team members, fostering their growth, enhancing their skills, and igniting a sense of fulfillment in their roles.- Orchestrated comprehensive training programs encompassing technical support and effective messaging strategies, resulting in a remarkable improvement in the overall customer experience.

- Spearheaded and led an exceptional team dedicated to empowering and championing Millennial businesses, campaigns, non-profits, advocacy groups, and more, driving remarkable success in sales, support, and overall customer satisfaction.

- Masterminded the coordination and training of a dedicated force of volunteers, orchestrating impactful phone banking and canvassing initiatives to rally support for the historic 2012 Presidential Election.

• Provide support to four of the firm's Research Associates • Coordinate extensive foreign travel to both individual meetings and conferences • Submit monthly expense reports for reimbursement and review • Conduct on-line research and create large scale research packets as needed • Work closely with Office Manager to ensure successful work flow

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• Maintained The Vice Deans daily schedule, including reoccurring meetings, events and travel• Organized meetings and plan logistics including room reservations, catering services, media services and hand-outs • Reviewed and edit correspondence for The Vice Dean• Scheduled and coordinate domestic and international travel arrangements on own, as well as with travel agent • Represented Vice Dean of MBA Programs in global collaborative projects with faculty and business leaders