As a Customer Success Manager at Qualia, my role is pivotal in ensuring our high-value clients achieve exceptional results with our Resware product. Here’s what my day-to-day responsibilities will look like:Building Strong Relationships: I’ll actively engage with both prospects and existing customers to forge strong, trusting relationships. My goal will be to understand their unique needs and provide personalized support to help them succeed.Engaging with Executives and Stakeholders: I’ll connect with key business executives and stakeholders within our client organizations. By understanding their strategic goals and challenges, I’ll ensure that our solutions align perfectly with their objectives.Advocating for Customers: I’ll be the voice of our customers within Qualia, ensuring their needs and feedback are heard and addressed. I’ll also collaborate with our partners and vendors to resolve any issues and drive improvements based on customer input.Driving Customer Success: I’ll leverage my expertise to help customers fully utilize the Resware product, guiding them through best practices and innovative solutions. My focus will be on maximizing their satisfaction, fostering long-term relationships, and contributing to the growth of their accounts.In essence, my role will be about being a dedicated partner to our customers, ensuring their success, and driving the overall growth of their accounts with us.

All duties as related to Transaction manager but also :Interviewing, Onboarding, and Training new hiresLead development of any new Transaction process, including documenting processes and testing prior to any go live event1:1 monthly meetings and coaching with East Coast Transaction ManagersHandle any escalations for all marketsCreate and implement systems and procedures

The Transaction Manager is responsible for overseeing the real estate transaction items from the signed purchase agreement to Close of Escrow. The Transaction Manager is responsible for guiding the seller through the home selling process. The Transaction Manager is the “Go-to” resource for any questions related to seller/closing of escrow relationships.Essential Functions• Manage a large portfolio of clients• Ensure homes close on scheduled date• Lead development of any new Transaction process, including documenting processes and testing prior to any go live event• Be the subject matter expert for everything related to signed purchase agreement to the Closing of Escrow• Be the primary driver of efficient task management• Ensure the transaction process is completed timely and accurately• including scheduling and managing secondary inspections• Address escalated issues with Market Director and selling clients• Deliver the inspection results with the sellerPerforms all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all internal/external customers of Offerpad with an excellent service experience.

Marketing Director:Oversee all communications, public relations and promotional activities selected to support the brand and marketing strategyDesign, production and distribution of print materials such as ads, flyers, mailers, radio and television spots needed for broadcast campaignsCoordinating special events and community outreach activities/eventsWebsite maintenance, social media marketingExperience in video editing to create social content for the brand marketingPromoting all listing properties and keeping in communication with Seller Clients about the market reporting and engagement updates on their propertyExecutive Agent:Building and managing the sales pipeline through the sales cycle through use of our CRM and lead generation platformsScheduling of appointments, e-mail communication, coordination, outbound calling, showing property to clients and writing contractsEngaging and building rapport with potential clients to help them in their home buying process