-Exemplify interpersonal skills in a fast-paced environment of 400+ people a night with a talent for building rapport among guests, tailoring a unique experience per guest inferred by personality and needs-Talent for conflict resolution illustrated by collaboratively identifying the problem and quickly determining alternative solutions for the best interest of the guest; furthermore, communicating issues to managers-Attention to detail demonstrated by knowledge of 150+ menu offerings including gourmet food and wine pairings-Handle payment via Aloha POS—correctly splitting total amongst tender-Ability to multitask while remaining organized, managing a five-to-eight table section seated at various times; prioritize table’s needs conducive to remaining in an appropriate dining limit as well as providing excellent service-Assist Server Captain to execute tasks when operating as a member of a Banquet team of 3+ members in charge of private parties 30+; function as solo Server Captain when managing a private party under 11 guests-Review Banquet contracts prior to party’s arrival concerning terms of event and budget set by party’s host-Remain aware of guest’s allergy needs and offer alternatives for food items, ensuring guest is comfortable and safe

-Managed a four-to-ten table section and accurately recorded guest’s orders, making recommendations upon request in a 60+ person restaurant-Sold an average of $2,000 per shift, executing all transactions via Toast POS with zero-error-Understood city’s culture and established relationships with local patrons, creating an enjoyable guest experience-Cleaned all work areas, equipment, utensils, dishes, and silverware in accordance to California state laws

-Answered phones and took orders for carry-out; compiled delivery orders in same-direction and dispatched drivers-Confidently handled a cash drawer while correctly completing cash orders, distributing tips with co-workers, and accurately reseting for end-of-the-night closing cash drop

-Implemented new social media plans and redesigned website through ChamberMaster software in order to increase brand marketing, growing the Chamber’s membership by 15%-Collected and distributed marketing assets (emails, website content, videos) alongside CEO to Chamber members -Maintained and updated data (documents, internal/external presentations, budget) in G-Suite alongside CFO-Interfaced with CEO to distribute schedule amongst team in regard to executing day-to-day tasks and responsibilities -Analyzed outer Chamber resources to compile data and create marketing recaps to discuss growth areas with CEO

-Curated seven posts for sorority’s Instagram account as a part of the digital marketing campaign to generate excitement and awareness in regard to recruitment week-Created a calendar off all related events alongside Director of Recruitment to keep 60+ girls on schedule-Monitored budget, financial reports, and invoice payments; executed deadlines alongside VP of Recruitment -Designed, reviewed, and scheduled a six-part member-educational program held over Zoom involving media and activation links in the pursuance of detailing the history and values of the organization for the new members to learn -Coordinated five team-building social events to develop a sense of community within the sorority