Customer Service Training Program Manager
Jun 2023 - Jun 2024
AeroLeads people directory · profile
Taylor Renai B. Email & Phone Number
Training Program Manager| Instructional Design| Training Facilitation| Call Center Management
1 work email found
@asurion.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Role
Training Program Manager| Instructional Design| Training Facilitation| Call Center Management
Location
Nashville Metropolitan Area, United States, United States
Who is Taylor Renai B.? Overview
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Quick answer
Taylor Renai B. is listed as Training Program Manager| Instructional Design| Training Facilitation| Call Center Management based in Nashville Metropolitan Area, United States, United States. AeroLeads shows a work email signal at asurion.com and a matched LinkedIn profile for Taylor Renai B..
Taylor Renai B. previously worked as Customer Service Training Program Manager at Tiktok and Instructional Designer at Asurion. Taylor Renai B. holds Communication from Dallas Baptist University.
Company email context
Email format at asurion.com
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*@asurion.com
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AeroLeads found 1 current-domain work email signal for Taylor Renai B.. Compare company email patterns before reaching out.
Profile bio
About Taylor Renai B.
In today's world, agility, the ability to navigate with grace through change, is an essential skill one must possess to maximize their effectiveness. Throughout my career (and life), I've had many opportunities to master this skill. I realized early on that my dream of winning "The Voice" was a long shot, so I made the command decision to put this agility into action and pursue other passions of mine: learning and development.As a training leader and instructional designer, I've developed learning solutions to equip learners with skills needed to provide each customer with an experience second to none. I've worked collaboratively with subject matter experts and technical writers to effectively translate technical procedures into easy to understand meaningful training materials- resulting in a more streamlined and effective training process. I can multi-task in high-pressure environments and possess a passion for customer service! When I am not leading an operation, training the best of the best, or designing cutting edge educational tools, I can be found buried in a book, singing, or spending time with family.
Listed skills include Leadership, Customer Service, Training, Management, and 46 others.
8 roles
Taylor Renai B. work experience
A career timeline built from the work history available for this profile.
Instructional Designer
Aug 2021 - Dec 2022
Instructional Designer
Oct 2020 - Aug 2021
Instructional Designer - Call Center
Aug 2019 - Sep 2020
Assistant Vice President
·Directed the day-to-day operations of two large document processing functions.·Partnered with peers and senior management to establish document processing workflow to mitigate risk and negative customer impact. ·Processed terminations, leave of absence requests and promotions for Irving public sector. ·Facilitated new hire orientations for new team.
Mar 2017 - Mar 2018
Project Manager/ Call Center Trainer - Training And Development
Conducted new hire and skill enhancement training programs that included product, systems and interaction skills for telephone service specialists, in the classroom and on-the-job, and provided coaching in both group and individual sessions.Planned and implemented training assignments -- developed action/project plans, obtained resources, and completed.
Aug 2015 - Mar 2017
Ops Support Supervisor - Call Center
Responsible for assisting specialists with access requests, escalated calls, and general queries. Responsible for designing reports and communicating data tomanagement and our specialists. Responsible for monitoring queues, agent attendance and stats, and general workflow of the department. Responsible for conducting and delivering monthly promise card.
Jun 2011 - Nov 2013
Outbound Collections Manager -Call Center
Advanced Telesolutions- Etan Industries
Responsible for training and motivating a team of 30-49 Contact Center Professionals and3 team leads. Responsible for supervising the day to day operations of the outboundto ensure successful achievement of our daily goals. Monitored Call Center Professionals to ensure caller satisfaction, improved call efficiency, low attrition and improved employee.
Jun 2009 - Jun 2011
3 education records
Taylor Renai B. education
Communication
Honors - Advanced Leadership, Technical Arts
Christ For The Nations
Associate'S Degree, Practical Theology- General Studies
Christ For The Nations
FAQ
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Quick answers generated from the profile data available on this page.
What is Taylor Renai B.'s role at their current company?
Taylor Renai B. is listed as Training Program Manager| Instructional Design| Training Facilitation| Call Center Management.
What is Taylor Renai B.'s email address?
AeroLeads has found 1 work email signal at @asurion.com for Taylor Renai B..
Where is Taylor Renai B. based?
Taylor Renai B. is based in Nashville Metropolitan Area, United States, United States.
What companies has Taylor Renai B. worked for?
Taylor Renai B. has worked for Tiktok, Asurion, Caliber Home Loans, Inc., American First Finance, and Citi.
How can I contact Taylor Renai B.?
You can use AeroLeads to view verified contact signals for Taylor Renai B., including work email, phone, and LinkedIn data when available.
What schools did Taylor Renai B. attend?
Taylor Renai B. holds Communication from Dallas Baptist University.
What skills is Taylor Renai B. known for?
Taylor Renai B. is listed with skills including Leadership, Customer Service, Training, Management, Call Centers, Team Building, Process Improvement, and Microsoft Office.
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