Chief of Staff, Titeg (November 2017 - Present)

▪ Scaled to 170 employees and completed a $20.5M Series A in less than two years▪ Maintained 85%+ employee satisfaction scores ▪ Created a milestone monitoring system for tracking and reporting KPIs▪ Developed criteria and process for customer development and acquisition▪ Implemented accounting and customer billing system ▪ Hired and directly managed initial team of 10 customer success managers▪ Authored 50+ articles for customer implementation and account management guidelines▪ Led salesforce integration, including sales cycle and customer success reporting▪ Designed, implemented, and oversaw Human Resources management ▪ Managed employees and culture across three locations (Santa Monica, Las Vegas, New York) ▪ Built system for determining and tracking candidate and employee compensation and commission benchmarks▪ Managed 100+ resumes daily through applicant tracking system and led all recruitment efforts▪ Generated employee handbook and onboarding procedures▪ Created 10 hours of individualized employee and manager training programs through Learning Management System▪ Oversaw development of quarterly performance management system and employee review cycles▪ Generated process and administered all employee terminations

▪ Led product initiatives to launch nordstromrack.com within a 6 month period▪ Pioneered a new process for higher productivity and accountability across cross-functional teams▪ Conceptualized new features, managed user experience and technical requirements, and analyzed post launch data

• Responsible for launching four online magazine commerce networks over a six month period• Lead a team of ten members through both an agile and kanban development release cycle• Built and owned product roadmap and wrote requirements for web and mobile features• Developed and oversaw A/B testing strategy, implementation, and analysis

• Defined strategy, delivered PRDs, and managed AB tests for website's public pages• Developed and executed email retention strategies, focusing on early engagement and cart abandonment• Constructed a portal to distribute promotions and discounts to over 12 million users
• Managed cross-functional merchandising, marketing, supply chain, and client services team• Assessed partnership and promotional acquisition opportunities

• Managed Android product team and led the successful launch of two new mobile applications • Pioneered an ad campaign that migrated over 2 million users from one application to another, through leveraging 
partnerships with various ad networks • Improved user retention and acquisition through ad campaigns and feature development • Coordinated the tracking, updating, and enhancement of Communities

• Assisted in the development of a social media marketing program for college campuses nationwide• Prepared research materials, created an online survey instrument, conducted a marketing study, and provided analysis on the best steps for executing social media marketing efforts

• Participated as a team member on several projects as intern for the home entertainment team• Assisted in research, pulled data for client reports and presentations, data analysis, proof-reading, re-screening, and various other tasks• Observed and interacted with speakers from across the company to explore every aspect of the market research process• Created and distributed a company-wide research report on emerging technology trends of 2010

• Selected by a professor to be a grader for two class sections of an upper level marketing course: Consumer Behavior and Marketing• Created a personal work schedule and managed time to complete grading in an efficient manner

• Researched prospective companies to whom to sell advertisement space• Actively participated in the creation of proposals and media kits for meetings with potential clients• Tracked Seventeen and competitor’s advertisement shares• Responsible for magazine mailings to clients