Taylor Robateau Email & Phone Number

• Performs general clerical duties to include, but not limited to the use of computers, photocopying, faxing, mailing, electronic filing, pdf conversions, etc.• Creates and modifies documents using Microsoft Office• Maintains electronic filing system• Draft, review and sends communications on behalf of the Development team• Interacts regularly with members of the Development team, program managers, volunteers, and clients • Update and organize spreadsheets to streamline turnaround rate for client services• Assist and prepare materials for client events, ie flyers, sign in sheets, save the dates• Maintains various records and documents for the Development team

• Collaborate with digital street team members to execute highly impactful, customized campaigns.• Assist in planning/implementation of content initiatives and work with digital street team to execute highly impactful, customized campaigns.

Pasadena, California, United States

• Acknowledge, greet and engage guest upon entering Bertrand's Music• Be attentive at all times to guests and be ready to serve.• Ensure displays are clean, well merchandised, signs visible, and products are rotated.• Inform guests of all musical products and rental processes• Maintain positive working relationships through respectful, open and effective two-way communication with all coworkers, supervisors, and all management.• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment.

• Stay informed on the latest trends and releases in the music industry• Ensure all audience facing content is factual through detailed fact-checking• Generate blog posts including album reviews, artist spotlights, throwback thursday's, and new music friday's• Collaborate with team to pitch playlists and themed writing ideas

• Support community development and engagement initiatives across all direct to fan channels including Instagram, TikTok, YouTube, etc.

• Develop strategy for Instagram to improve engagement across the platform by using posts, stories, and reels• Schedule and maintain a monthly content calendar • Facilitate content development from industry research, copy creation, and final edits• Collaborate with graphic design intern to generate engaging, informative, and aesthetically pleasing content • Brainstorm with team of interns to curate original content for Instagram, Tiktok, Facebook, and LinkedIn

TOORLY is a fan demand-driven global touring platform.

• Ideated and composed pieces covering pop-culture current events of the Asian diaspora, including music, entertainment, fashion, and beauty • Conducted thorough fact-checking to ensure quality and accuracy of all writing • Collaborated with editors to maintain company journalistic practices, including AP style and company/artist stylization

• Served as a liaison between writers, verticals, and audience facing content in a team of 90+ members• Copyedited articles to maintain AP styles, company stylization, and proper accreditation • Updated and organized spreadsheets to streamline article turnaround rate and meet strict deadlines for timely publications i.e. less than 24 hours• Utilized creator tools to assure proper search engine optimization (SEO) for every upload

• Maintained a clean and organized sales floor, checkout, fitting room, and stock room to ensure store is safe and inviting to customers• Followed company policies and procedures to ensure the safety of all associates and customers• Assisted with product launch changes according to company SOP• Delivered on all aspects of the customer experience model• Resolved customer service related issues• Drove credit and loyalty member programs by explaining benefits

Los Angeles, California, United States

• Utilized industry knowledge to develop social media strategy to increase brand reach across platforms, including the launch of a Tiktok account• Collaborated with team members to create mock-up design, e.g. Tiktok’s, Instagram stories and posts• Scheduled weekly zoom meetings and created agendas for team of 6, client, and professor

Remote

- Managed multiple audience facing channels incl Instagram, Facebook, Reddit- Maintained monthly content calendar including ideation and graphic creation- Developed monthly reports including insights, missteps, and suggestions for improvement- Identified and facilitated influencer and brand collaborations to create brand recognition and increaser reach- Orchestrated brands first digital campaign from conceptualization, mood boards, and messaging

El Monte, California, United States

• Interacted with members and answered any questions regarding merchandise or store policies to the best of my ability• Collaborated with colleagues to ensure member check-out was an efficient, seamless, and enjoyable experience• Maintained a clean front end area (e.g. cleaning up spills, wiping down countertops, organizing go-backs)• Became well acquainted with store membership types and credit cards in order to drive sign-ups• Executed proper opening and closing procedures• Handled a variety of payment methods including: cash, debit/credit cards, checks, EBT, Samsung Pay• Adhered to and enforced company COVID-19 safety protocol

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Activities and Societies: Lambda Pi Eta: Treasurer [May 2020-May 2021]

High School Diploma

Activities and Societies: Duarte Falcon Band and Color Guard (2013-2017): Historian (2015-2016) & President (2016-2017), Drumline.