Taylor Robinson Email and Phone Number

As a Technical Service Lead (TSL), I am the primary connection between Herjavec Group and the client team. As TSL I act as a liason, understanding and communicating Herjavec Group services as they map to client needs. Through my technical expertise and experience in cybersecurity services and technologies, I am responsible for establishing and maintaining a mutually beneficial relationship between my organization and client teams. Each client environment is different from an architectural, operational, and SIEM point of view. In my role I am responsible for: - Providing technical guidance/recommendations to clients to enhance their overall security posture through use-case development, dashboard and report creation, and overall security consulting- Proactively and re-actively working with clients in the management of technical issues- Collaborating in the planning, implementation, skills and knowledge transfer on the services provided- Managing, escalating and driving satisfactory resolution of the client’s technical support, service and infrastructure issues- Understanding the client’s environment and making recommendations on improving overall security posture The importance of the TSL role is highlighted through not only the technical experience and subject matter expertise pertaining to various technologies - but also the importance in establishing a long term and sustainable relationship.

As a Security Analyst for the Security Operations Centre (SOC), I am a member of a team which manages IT security on behalf of customers to reduce the impact of security incidents and system compromises. I am responsible for security monitoring, event investigation and analysis, and countermeasure proposals.• Event Detection – Following an established, documented process for event detection, which includes analyzing SIEM security events.• Event Filtering – Follow established process for identification of events that require filtering. Documenting and assigning requests for event filtering in the service desk ticket.• Event investigation – Collecting critical logs from relevant security appliances, correlating data and patterns of possible attacks and conducting deep analysis of security events to ultimately provide high-quality assessments, recommendations and remediation measures.• Event escalation – Transmitting data to the appropriate point of contact, whether it be an external client or an internal resource. • Manual health checks – Performing scheduled health checks on applicable devices, which include but are not limited to: firewalls, VPN appliances, IDS/IPS, SIEM, AVs, etc.I am constantly exposed to a wide array of security and network devices from a multitude of different vendors, which include but are not limited to: QRadar, Splunk, Sumo Logic, ArcSight, Solar Winds LEM, RSA-SA, McAfee ESM & Endpoint software, Wildfire, Fireye, Palo Alto and many others.

Responsible for IT network diagnostics, troubleshooting, and server management of the business. Installed new software and created instructional report tutorials to explain to the employees on how to use the programs. In addition, generated multiple financial audit reports for MASS that highlighted and displayed information about their waste systems on a economic scale.

Performed various tasks for access service at the University of Ottawa. This included internet/network diagnostics, computer set-up, hard-drive copying and imaging. In addition, computer research, data entry, marketing and customer service for employees within the University. This included work from basic computer set-up to troubleshooting devices on campus in an efficient manner. Other responsibilities included setting up testing rooms with specific computer properties- such as lock-down browser, or tests requiring a webcam.