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Taylor Shields is listed as Principal Systems Technical Support Engineer | Linux Kubernetes Cloud Containers | Cloud-Native Multimillion-Dollar Enterprise Class Business Analytics | Creative & Innovative Troubleshooter at SAS, based in Raleigh-Durham-Chapel Hill Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Taylor Shields.
Taylor Shields previously worked as Principal Systems Technical Support Engineer - SAS Viya on Kubernetes at Sas and Senior Systems Technical Support Engineer - SAS Viya on Kubernetes at Sas. Taylor Shields holds Bachelor Of Science - Bs, Computer Information Technology from Guilford College.
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How may I help you solve Linux, Kubernetes, or business analytic software problems? I love digging into software and untangling problems with the latest technology. I diagnose, troubleshoot, debug, and repair cloud-native enterprise class multi-tier business analytics software running on Linux and Kubernetes.I support SAS Viya next generation cloud native platform on Kubernetes hosted by major public clouds (Azure, AWS, GCP). I help customers install, monitor, upgrade, hotfix, backup, and restore deployments. I have 12 years of experience and a proven background in analyzing diverse and complex distributed software applications running on Linux and UNIX. I apply my communication skills, attention to detail, and customer service focus, meriting consistently high customer satisfaction ratings. I enable multimillion-dollar B2B deals and additional business to close in industries including banking, government, healthcare, manufacturing, and tech, by quickly resolving business-critical and escalated technical blockers. When I’m not working, I love meeting new people, traveling, camping, hiking, and exploring new technology.Skills and interests:Distributed Cloud Computing: Kubernetes • container orchestration • Kustomize • Lens • Prometheus/Grafana • Elasticsearch/Fluentd/Kibana • Docker • OpenStack • Azure • AWS • GCP • OpenShiftLinux: installation • administration • package management (YUM/RPM) • networking (DHCP • DNS • TCP/IP) • hardware (storage • RAM • processors) • file systems (NFS) • virtual machines (VMware) • certificates (PKI) • scripts (bash) • firewalls (iptables)SAS: deployment • upgrades • hot fixes • monitoring • microservice architecture (stateful and stateless) • in memory analytics • data at scale • disaster recovery • high availabilityOperating Systems: Red Hat Enterprise Linux • CentOS • Fedora • UNIX • Windows • macOS • iOSSoftware: Ansible • Consul • RabbitMQ • Vault • YAML • PostgreSQL server • TerraformProductivity: OmniFocus • MobaXterm • Notepad++ • VS Code • vi • pgAdmin • Postman • FiddlerProject Management: Getting Things Done (GTD) • Jira • Confluence • GitLab • GitHub • Scrum • AgileInterests: Cryptocurrency and assets • DeFi • photography • movie making • computer repair volunteering
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Cary, NC, US
► Providing primary and secondary support to quickly resolve technical blockers associated with new and renewal revenue of $60M+.► Earning consistently high individual customer satisfaction ratings and contributing to UNIX team high ratings throughout tenure with $3B software firm supporting 17K customers with 82K sites across 145 countries.
Cary, NC, US
► Specializing in SAS Viya deployment, configuration, administration, and upgrades of stateful and stateless microservices, in memory analytics, and containerized compute.► Supporting third-party software used by SAS including Consul, Vault, RabbitMQ, Ansible, Terraform, Grafana, Prometheus, Kustomize, Lens, Elasticsearch/Fluentd/Kibana, Docker.► Providing.
Cary, NC, US
► Reducing resolution time by 19.8% over previous year and meriting 100% SLA-compliance.► Improving level of support provided by earning consistently high customer satisfaction ratings throughout tenure for a technical support department handling 6.5K tickets per year.► Delivering end-to-end support, helping customers install, configure, administer.
Cary, NC, US
► Recognized by manager for averaging high number of tracks (686), solving range of issues, such as critical sales situations and escalations, which safeguarded software renewals and saved customers time and money.► Provided whole-product support for monitoring, backup, and recovery; and improved functionality of software products through bug reports, in.
Cary, NC, US
► Awarded 100% Customer Satisfaction Club for entire 2012.► Triaged escalations for 44 global distributed teams, with 99.9% SLA-compliance for customers, including premium support customers, using Kepner-Tregoe problem-solving methodology to document and resolve issues.► Triaged and delivered primary phone/email software support.
Greensboro, NC, US
► Resolved technical issues independently for a community of 3K+, including students, faculty, and staff.► Troubleshot all campus technology issues, including desktop and laptop workstations, phones, printers, networks, audio/video tech, enterprise WiFi, card access.► Helped IT staff configure and deploy 500 computers; and assisted with transitioning to.
Durham, North Carolina, US
► Provided on-site diagnostic troubleshooting of hardware, software, servers, networks, and computer labs to a private K-12 school with over 500 students, faculty, and staff.► Configured and deployed 50 Macintosh desktop computers to student computer labs.► Managed 3 campus wide Mac OS X Servers and Linux webservers/fileservers (LAMP). ► Contributed to.
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Taylor Shields works for SAS.
Taylor Shields is listed as Principal Systems Technical Support Engineer | Linux Kubernetes Cloud Containers | Cloud-Native Multimillion-Dollar Enterprise Class Business Analytics | Creative & Innovative Troubleshooter at SAS.
Taylor Shields is based in Raleigh-Durham-Chapel Hill Area, United States, United States while working with SAS.
Taylor Shields has worked for Sas, Guilford College, and Carolina Friends School.
You can use AeroLeads to view verified contact signals for Taylor Shields at SAS, including work email, phone, and LinkedIn data when available.
Taylor Shields holds Bachelor Of Science - Bs, Computer Information Technology from Guilford College.
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