Responsible for the leadership of all daily operations within the hospital in the absence of the Operations Manager.Responsible for delivering on the established Metrics within the contracted agreement. Managed the full-cycle recruitment and onboarding process, including preparing and processing all new hire paperwork (I-9 forms, etc.) and ensuring a smooth transition for new employees.Maintain the necessary inventory of equipment, equipment productivity, supplies, and support structure to ensure an effective and functional Asset Management Program.Assist with supervising the HST personnel including but not limited to training, performance reviews, and engaging in corrective action plans when necessary. Create staffing schedules based upon equipment volume, and foster cooperation among the various shifts to ensure a positive team approach. Work to deliver a dedicated and harmonious working environment in which staff retention is a focus.Develop career path opportunities for all FTE’s.

Responsible for equipment management tasks within the hospital to keep equipment flowing efficiently throughout the hospital.Maintain a professional relationship with all hospital staff and other personnel and act as subject-matter experts of customer service.Deliver equipment to patient rooms or standby locations in patient-ready condition with appropriate software, accessories, and disposables.Confidently communicates with clinical staff on the topics of equipment features, functionality, etc. • Provides a quality service, performs to quality standards, and meets both customer and company metrics.Picks up, cleans, and processes all equipment, preparing it for patient ready use following all company and hospital protocols.

Answered all incoming calls promptly and courteously, ensuring a positive experience for members. Efficiently managed high call volumes while maintaining professionalism and patience. Kept detailed call log sheets documenting calls and noting member concerns for efficient follow-up. Proficient in data entry and adept at managing multiple screens simultaneously. Effectively utilized phone queues to uphold company standards in terms of call volume, after-call work time (ACW), and other average talk times, contributing to overall team efficiency and productivity.Skilled in using AS400 to access, create, modify, and update member files. Determined appropriate areas of law based on member information for optimal assistance. Utilized Microsoft Outlook to communicate effectively with attorneys and office personnel, coordinating with team members to address member needs promptly and accurately.

Maintain and exceed department sale quotas.Provide the most appropriate technical plan solutions based on customers needs and desired plan. Use the CRM System to verify account information, view transaction details and monitor customer relationships.Receive Inbound Calls acting as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Troubleshoot and investigate if CSR does not have enough information to resolve customer complaints, issues, and requests. (Problem-Solving)Expected to use a consultative approach as you build trust and rapport, learning about the customers’ needs.Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Meet or exceed Key Performance Indicators and Guidelines in addition to VXI policies and Procedures.Maintain an acceptable level of performance week over week, month over month.

Interacts with customers in a courteous, efficient, friendly and professional manner.Greet customers traveling with charter flights.Assist with the ticketing sales and pre-boarding process as needed.Cross utilized at ticket counter, pre-boarding gate, baggage service, and self-service kiosks areas.Promotes and sells air travel to the traveling public or freight forwarders.Provides assistance with passenger check-in and cargo acceptance.Interprets government rules and requirements for domestic and international travel or cargo shipments.Meets and dispatches aircraft within established times.Provides assistance to distressed passengers and customers.Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks.Responds and assists during security and emergency situations.Drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers.Perform Passenger Operation Control functions including air to ground communication as well as Tower functions.