Taylor Singleton Email & Phone Number

Cincinnati, Ohio, United States

- Proficiently manage Zoom organizational account. Includes user licensure maintenance and account configurations. Conduct regular audits to identify potential issues & provide technical support to providers & patients alike as needed. - Collaborated with a cross-functional team of technical developers for the integration of a Clinical & patient support AI assistant. Facilitated requirements gathering, orchestrated end-to-end usability testing, & assisted in the deployment process… Show more - Proficiently manage Zoom organizational account. Includes user licensure maintenance and account configurations. Conduct regular audits to identify potential issues & provide technical support to providers & patients alike as needed. - Collaborated with a cross-functional team of technical developers for the integration of a Clinical & patient support AI assistant. Facilitated requirements gathering, orchestrated end-to-end usability testing, & assisted in the deployment process. Preliminary data suggests a notable 35% deflection in calls routed to live agents, coupled with an enhancement in call resolution. - Assist in the planning of enhancements for monthly releases in the Christ Hospital Mobile App. This includes features like online scheduling, medication management, and billing workflows. - Maintain integrated, regression, and functional performance testing for enhancements and fixes on functionalities in The Christ Hospital Mobile App. - Ongoing collaboration with Epic representatives to ensure seamless and cohesive integration of MyChart features. - Assistance in the transition to an Epic-supported hospital application from the previously developed internally supported version of the application. - Perform ongoing competitor product evaluations in pursuit of best application practices and necessary improvements. Show less

Cincinnati, Ohio, United States

•Developed a system for housing research studies to better disseminate findings across the Women’s Service line.•Served as a Project Manager for the Diversity, Equity & Inclusion team conducting projects in data analytics, finances, and community outreach.•Current Project work involves hiring of on-staff interpreters to meet growing language services needs across the system. This addition staffing is estimated to save the system roughly 8% of interpreter expense in the 12 months… Show more •Developed a system for housing research studies to better disseminate findings across the Women’s Service line.•Served as a Project Manager for the Diversity, Equity & Inclusion team conducting projects in data analytics, finances, and community outreach.•Current Project work involves hiring of on-staff interpreters to meet growing language services needs across the system. This addition staffing is estimated to save the system roughly 8% of interpreter expense in the 12 months following implementation. Show less

Cincinnati, Ohio, United States

•Project work on clinical and non-clinical operations, such as process improvement, strategy, quality and patient safety, and cost repositioning.•Presented School-to-Work program in Hamilton County public high schools to drive enrollment.

• Led a financial analysis that projected the most serviced population in the community.• Collaborated with primary care facilities in the area to reach a larger patient base.• Developed savings opportunities for the pharmaceutical branch of the organization to better supply the organization.• Worked with local organizations to provide support for events run by the the local drug enforcement agency.

Mental Health research on behalf of the psychology department at Centre College. This project researched and developed way to improve the reach of the services provided by the institution.

Asheville, North Carolina, United States

• Organized real-estate invoice projections for managed properties. • Managed and processed loan closing documents to post closing department.• Worked with clients finding property management solutions.

Master Of Health Services Administration - Mhsa

Bachelor Of Science - Bs, Psychology